Field Service Tech: Water Treatment & Customer Impact

Nalco Water, An Ecolab Company; Cleveland (OH); Sur place; USD 54 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical dental vision

401K matching

Pension plan

Stock purchase plan

Paid parental leave

Discounted childcare resources

Résumé du poste

Nalco Water, An Ecolab Company, is seeking a Field Service Representative in Cleveland, OH. You will perform field-based service, start-up, maintenance and troubleshooting for water treatment systems, working with customers to implement best practices and optimize performance.

You will build trusted customer relationships, comply with safety policies, and support sales teams with district accounts, including overseeing routine system assurance plans and data reporting.

Qualifications

• High school diploma or equivalent.
• 3 years of experience in water treatment or an industrial/mechanical environment.
• Current and valid Driver’s License with no restrictions.
• No immigration sponsorship available for this position.

Responsabilités

• Deliver expert service and support for cooling tower cleaning and water disinfection.
• Provide technical support and escalate complex challenges as needed.
• Build strong relationships with customers and promote best practices.
• Ensure full compliance with safety policies and procedures.
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts.
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Connaissances

Water treatment experience

Customer service

Driving

Formation

High school diploma or equivalent

Associate’s degree or trade school certification

Description du poste

Nalco Water, An Ecolab Company, is seeking a Field Service Representative in Cleveland, OH. You will perform field-based service, start-up, maintenance and troubleshooting for water treatment systems, working with customers to implement best practices and optimize performance.

You will build trusted customer relationships, comply with safety policies, and support sales teams with district accounts, including overseeing routine system assurance plans and data reporting.