Field Service Engineer — Water Treatment

ECOLAB; Cleveland (OH); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Benefits package

Job summary

Ecolab’s Nalco Water division in Cleveland, OH is seeking a Field Service Representative to support water treatment and disinfection systems in a hands-on field role. You will work independently with customers, building trusted relationships while ensuring safety and compliance.

You will travel up to 25% overnight and contribute to district accounts by performing chemistry tests, logging data, and assisting Sales with service plans.

Qualifications

• High school diploma or equivalent is required.
• 3 years of experience in water treatment or an industrial/mechanical environment.
• Position requires a current and valid Driver's License with no restrictions.
• No immigration sponsorship available for this position.

Responsibilities

• Deliver expert service and support for cooling tower cleaning and water disinfection.
• Provide technical support and escape complex challenges as needed.
• Build strong relationships with customers and promote best practices.
• Ensure full compliance with safety policies and procedures.
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts.
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Skills

Mechanical aptitude

Customer service mindset

Education

High school diploma or equivalent

Associate's degree or trade school certification

Tools

Microsoft Office Suite

Job description

Ecolab’s Nalco Water division in Cleveland, OH is seeking a Field Service Representative to support water treatment and disinfection systems in a hands-on field role. You will work independently with customers, building trusted relationships while ensuring safety and compliance.

You will travel up to 25% overnight and contribute to district accounts by performing chemistry tests, logging data, and assisting Sales with service plans.