Field Service & Tech Sales Rep — Mid-Atlantic

Leggettlogistics

Conover, Northern (NC, KY)

Hybrid

USD 60,000 - 85,000

Full time

14 days+
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Job summary

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support the Home Furniture Sales and Field Support team in the Mid-Atlantic region.

The role focuses on diagnosing and repairing Vertex tools, delivering field service, and driving customer satisfaction across North Carolina, South Carolina, and Virginia. The position is based in the Conover/High Point, NC area, offering direct customer engagement, collaboration with the Vertex Sales Office, and opportunities to

Qualifications

  • Hands-on experience diagnosing and repairing tools, machinery, or industrial equipment.
  • Experience communicating directly with customers and supporting field service or sales activities.
  • Strong mechanical aptitude and troubleshooting skills.
  • Ability to independently manage a large geographic territory and prioritize competing responsibilities.
  • Strong organizational and time management skills.
  • Ability to train customers and others on equipment operation and maintenance.
  • Experience maintaining accurate records, service reports, and customer documentation.
  • Effective verbal and written communication skills with individuals at all organizational levels.
  • A self-motivated, outgoing, and customer-focused approach to work.
  • A commitment to Leggett & Platt's People First culture and continuous improvement mindset.

Responsibilities

  • Manage the Mid-Atlantic service territory, primarily covering North Carolina, while supporting customers in South Carolina and Virginia.
  • Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage and business impact.
  • Build strong working relationships with customer personnel at all levels, from production employees to plant leadership and general managers.
  • Coordinate closely with the Vertex Sales Office to support customer needs and sales growth opportunities.
  • Diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field.
  • Train customers and other personnel on the operation, maintenance, and servicing of Vertex tools and equipment.
  • Determine parts requirements and provide recommendations for repairs and maintenance.
  • Maintain accurate customer records, service documentation, and call reports.
  • Provide Voice of the Customer insights, product feedback, and market intelligence to Vertex management.
  • Deliver exceptional service that exceeds customer expectations and strengthens long-term customer partnerships.

Skills

Diagnosing tools
Repairing equipment
Customer communication
Mechanical aptitude
Territory management
Time management
Training customers
Record keeping
Verbal communication
Self-motivated
People-first culture

Tools

CRM
QlikView
Microsoft Office

Job description

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support the Home Furniture Sales and Field Support team in the Mid-Atlantic region.

The role focuses on diagnosing and repairing Vertex tools, delivering field service, and driving customer satisfaction across North Carolina, South Carolina, and Virginia. The position is based in the Conover/High Point, NC area, offering direct customer engagement, collaboration with the Vertex Sales Office, and opportunities to

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