Field Sales & Technical Service Pro — Mid-Atlantic

Brio Energy; Conover (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to be the primary field resource for customers across the Mid-Atlantic.

You will diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field, coordinate with the Vertex Sales Office, and help drive customer satisfaction and sales growth. Based out of Conover/High Point, NC, you will manage a large geographic territory, plan visits, train customers, maintain records, and provide product feedback to

Qualifications

• Hands-on experience diagnosing and repairing tools or industrial equipment.
• Experience communicating directly with customers and supporting field service or sales activities.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to independently manage a large geographic territory.
• Strong organizational and time management skills.
• Ability to train customers and others on equipment operation and maintenance.
• Experience maintaining accurate records, service reports, and customer documentation.
• Effective verbal and written communication across organizational levels.
• Self-motivated, outgoing, customer-focused approach to work.

Responsibilities

• Manage the Mid-Atlantic service territory, primarily covering North Carolina, while supporting customers in South Carolina and Virginia.
• Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage and business impact.
• Build strong working relationships with customer personnel at all levels, from production employees to plant leadership and general managers.
• Coordinate closely with the Vertex Sales Office to support customer needs and sales growth opportunities.
• Diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field.
• Train customers and other personnel on the operation, maintenance, and servicing of Vertex tools and equipment.
• Determine parts requirements and provide recommendations for repairs and maintenance.
• Maintain accurate customer records, service documentation, and call reports.
• Provide Voice of the Customer insights, product feedback, and market intelligence to Vertex management.
• Deliver exceptional service that exceeds customer expectations and strengthens long-term customer partnerships.

Skills

Diagnostics & repairs

Customer communication

Mechanical aptitude

Territory management

Time management

Training others

Record keeping

Communication skills

Self-motivated

People First culture

Tools

CRM

QlikView

Microsoft Office

Job description

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to be the primary field resource for customers across the Mid-Atlantic.

You will diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field, coordinate with the Vertex Sales Office, and help drive customer satisfaction and sales growth. Based out of Conover/High Point, NC, you will manage a large geographic territory, plan visits, train customers, maintain records, and provide product feedback to