Field Service & Solutions Specialist (Mid-Atlantic)

Leggett & Platt; Concord (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Leggett & Platt is seeking a Sales & Technical Service Representative to support our Home Furniture sales and field operations in the Mid-Atlantic, primarily NC. You will diagnose, service, and repair Vertex tools in the field while building strong customer relationships.

You will plan visits, coordinate with the Vertex Sales Office, train customers, and maintain service records to drive customer satisfaction and territory growth.

Qualifications

• Hands-on experience diagnosing and repairing tools, machinery, or industrial equipment.
• Experience communicating directly with customers and supporting field service or sales activities.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to independently manage a large geographic territory and prioritize competing responsibilities.
• Strong organizational and time management skills.
• Ability to train customers and others on equipment operation and maintenance.
• Experience maintaining accurate records, service reports, and customer documentation.
• Effective verbal and written communication skills with individuals at all organizational levels.
• A self-motivated, outgoing, and customer-focused approach to work.
• A commitment to Leggett & Platt's People First culture and continuous improvement mindset.

Responsibilities

• Manage the Mid-Atlantic service territory, primarily covering North Carolina, while supporting customers in South Carolina and Virginia.
• Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage and business impact.
• Build strong working relationships with customer personnel at all levels, from production employees to plant leadership and general managers.
• Coordinate closely with the Vertex Sales Office to support customer needs and sales growth opportunities.
• Diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field.
• Train customers and other personnel on the operation, maintenance, and servicing of Vertex tools and equipment.
• Determine parts requirements and provide recommendations for repairs and maintenance.
• Maintain accurate customer records, service documentation, and call reports.
• Provide Voice of the Customer insights, product feedback, and market intelligence to Vertex management.
• Deliver exceptional service that exceeds customer expectations and strengthens long-term customer partnerships.

Skills

Diagnose & repair tools

Customer communication

Mechanical aptitude

Territory management

Time management

Training customers

Record keeping

Verbal & written communication

Self-motivated

People-first culture

Tools

CRM

QlikView

Microsoft Office

Job description

Leggett & Platt is seeking a Sales & Technical Service Representative to support our Home Furniture sales and field operations in the Mid-Atlantic, primarily NC. You will diagnose, service, and repair Vertex tools in the field while building strong customer relationships.

You will plan visits, coordinate with the Vertex Sales Office, train customers, and maintain service records to drive customer satisfaction and territory growth.