Field Service & Sales Engineer – Mid-Atlantic

Leggett & Platt

Conover (NC)

On-site

USD 55,000 - 75,000

Full time

14 days+
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Job summary

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support our Home Furniture Sales and Field Support team. This role serves as the primary field resource for customers across the Mid-Atlantic region, combining technical expertise with sales support.

Ideally based in Conover/High Point, NC, you will drive customer satisfaction and territory growth. You will diagnose, troubleshoot, service, and repair Vertex tools in the field, train customers on operation and

Qualifications

  • Hands-on experience diagnosing and repairing tools, machinery, or industrial equipment.
  • Experience communicating directly with customers and supporting field service or sales activities.
  • Strong mechanical aptitude and troubleshooting skills.
  • Ability to independently manage a large geographic territory and prioritize competing responsibilities.
  • Strong organizational and time management skills.
  • Ability to train customers and others on equipment operation and maintenance.
  • Experience maintaining accurate records, service reports, and customer documentation.
  • Effective verbal and written communication skills with individuals at all organizational levels.
  • A self-motivated, outgoing, and customer-focused approach to work.
  • A commitment to Leggett & Platt's People First culture and continuous improvement mindset.

Responsibilities

  • Manage the Mid-Atlantic service territory, primarily NC, with coverage for SC and VA; base in Conover/High Point, NC.
  • Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage.
  • Build strong relationships with customer personnel at all levels.
  • Coordinate with the Vertex Sales Office to support customer needs and sales growth.
  • Diagnose, troubleshoot, service, and repair Vertex tools in the field.
  • Train customers and staff on operation and maintenance of Vertex tools.
  • Determine parts requirements and provide repair recommendations.
  • Maintain accurate customer records, service documentation, and call reports.
  • Provide Voice of the Customer insights and market intelligence to Vertex management.
  • Deliver exceptional service that strengthens long-term customer partnerships.

Skills

Diagnose & repair equipment
Customer communication
Mechanical aptitude
Territory management
Training customers
Record keeping
Time management
Sales support
CRM familiarity

Tools

CRM systems
QlikView
Microsoft Office

Job description

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support our Home Furniture Sales and Field Support team. This role serves as the primary field resource for customers across the Mid-Atlantic region, combining technical expertise with sales support.

Ideally based in Conover/High Point, NC, you will drive customer satisfaction and territory growth. You will diagnose, troubleshoot, service, and repair Vertex tools in the field, train customers on operation and

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