Field Service & Sales Engineer – Mid-Atlantic

Leggett & Platt; Conover (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support our Home Furniture Sales and Field Support team. This role serves as the primary field resource for customers across the Mid-Atlantic region, combining technical expertise with sales support.

Ideally based in Conover/High Point, NC, you will drive customer satisfaction and territory growth. You will diagnose, troubleshoot, service, and repair Vertex tools in the field, train customers on operation and

Qualifications

• Hands-on experience diagnosing and repairing tools, machinery, or industrial equipment.
• Experience communicating directly with customers and supporting field service or sales activities.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to independently manage a large geographic territory and prioritize competing responsibilities.
• Strong organizational and time management skills.
• Ability to train customers and others on equipment operation and maintenance.
• Experience maintaining accurate records, service reports, and customer documentation.
• Effective verbal and written communication skills with individuals at all organizational levels.
• A self-motivated, outgoing, and customer-focused approach to work.
• A commitment to Leggett & Platt's People First culture and continuous improvement mindset.

Responsibilities

• Manage the Mid-Atlantic service territory, primarily NC, with coverage for SC and VA; base in Conover/High Point, NC.
• Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage.
• Build strong relationships with customer personnel at all levels.
• Coordinate with the Vertex Sales Office to support customer needs and sales growth.
• Diagnose, troubleshoot, service, and repair Vertex tools in the field.
• Train customers and staff on operation and maintenance of Vertex tools.
• Determine parts requirements and provide repair recommendations.
• Maintain accurate customer records, service documentation, and call reports.
• Provide Voice of the Customer insights and market intelligence to Vertex management.
• Deliver exceptional service that strengthens long-term customer partnerships.

Skills

Diagnose & repair equipment

Customer communication

Mechanical aptitude

Territory management

Training customers

Record keeping

Time management

Sales support

CRM familiarity

Tools

CRM systems

QlikView

Microsoft Office

Job description

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative to support our Home Furniture Sales and Field Support team. This role serves as the primary field resource for customers across the Mid-Atlantic region, combining technical expertise with sales support.

Ideally based in Conover/High Point, NC, you will drive customer satisfaction and territory growth. You will diagnose, troubleshoot, service, and repair Vertex tools in the field, train customers on operation and