Field Service Tech - Life Sciences Instrumentation

Becton Dickinson NA; Newark (NJ); On-site; USD 52,000 - 84,000; Full time

Job summary

Becton Dickinson NA in Newark, NJ, is seeking a Field Service Technician to install and service instrumentation across Philadelphia, Upstate NY, NJ and the NY Metro Area. The role requires 60% travel and adherence to ISO/GMP standards.

You will maintain inventory, complete service documentation, support customers, and coordinate with the Service Center and System Support Engineering Manager. A HS diploma and 3 years' instrument repair experience are required; a valid driver's license and MS

Qualifications

• High school diploma required.
• Minimum 3 years' experience fixing instruments or components.
• Valid driver's license with clean record.
• Prior field service engineer experience.
• Experience with medical device instruments.
• Customer interfacing experience.
• Proficiency with MS Office (Word/Excel).
• Familiarity with Mac and PC operating systems.

Responsibilities

• Install and service instrumentation with minimum direct supervision.
• Provide follow-up service by calling customers who have recently been provided service.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with GMP requirements.
• Maintain expense levels within established guidelines for field service travel and sites visits.
• Report quality control and other technical problems to the Service Center and System Support Engineering Manager.
• Accurately maintain and utilize company vehicle as outlined by fleet policy.
• Interface effectively with other departments and managers to resolve customer problems.
• Provide support to customers that meet BD standards of outstanding quality service.
• Manage company credit cards, travel advances, company vehicle, trunk stock of spare parts.
• Represent BD with professional appearance, ethics, maturity and good judgment.
• Travel approximately 60% with 1-2 overnight stays per week.

Skills

Customer interfacing

MS Office

Mac/PC OS familiarity

Valid driver's license

Instrument repair experience

Education

High School diploma

Associates or Bachelor's in Electronics/Engineering

Tools

Digital voltmeters

Oscilloscopes

Job description

Becton Dickinson NA in Newark, NJ, is seeking a Field Service Technician to install and service instrumentation across Philadelphia, Upstate NY, NJ and the NY Metro Area. The role requires 60% travel and adherence to ISO/GMP standards.

You will maintain inventory, complete service documentation, support customers, and coordinate with the Service Center and System Support Engineering Manager. A HS diploma and 3 years' instrument repair experience are required; a valid driver's license and MS