Field Service Tech III – Refrigeration, On‑Site Impact

Technical Safety Services LLC; Dedham (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Short and long-term disability

PTO and 10 company-paid holidays

Job summary

Technical Safety Services (TSS) is seeking a Field Service Technician to perform hands-on refrigeration diagnosis and repair, primarily in our Boston-area shop with occasional customer-site support. You’ll work independently in the field, build strong customer relationships, and advance your technical skills through hands-on training and mentorship.

The ideal candidate has at least five years of refrigeration experience, a high school diploma or equivalent, and relevant certifications.

Qualifications

• Five years of hands-on refrigeration diagnosis and repair experience.
• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Technical school education and Massachusetts hot work refrigeration certifications.
• Familiarity with low temperature or cascade refrigeration preferred.
• Background in customer service and some mechanical or electrical experience.
• Strong problem-solving skills and willingness to learn new technical work.
• Good communication, basic math skills, and comfort using Microsoft Office.

Responsibilities

• Diagnose and repair refrigeration equipment, primarily in the shop, with occasional service at customer facilities.
• Work directly with clients to understand their needs, communicate clearly, and ensure the job is done right.
• Complete reports and required paperwork on time to keep projects on track and clients updated.

Skills

Customer service

Mechanical experience

Electrical experience

Problem-solving

Communication

Microsoft Office

Driver's license

Education

High school diploma or equivalent

Technical school training or certifications

Massachusetts hot work refrigeration certifications

Job description

Technical Safety Services (TSS) is seeking a Field Service Technician to perform hands-on refrigeration diagnosis and repair, primarily in our Boston-area shop with occasional customer-site support. You’ll work independently in the field, build strong customer relationships, and advance your technical skills through hands-on training and mentorship.

The ideal candidate has at least five years of refrigeration experience, a high school diploma or equivalent, and relevant certifications.