Field Service Technician III

Technical Safety Services LLC; Dedham (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Training and development opportunities

Comprehensive medical, dental, and eye

Job summary

Technical Safety Services (TSS) is seeking a Field Service Technician to diagnose, repair, and service refrigeration equipment in the shop with occasional support at customer facilities. You will work in the Boston area, building strong client relationships while advancing your technical skills.

You’ll receive hands-on training, mentorship, and clear career paths. A high school diploma is required, with five years of hands-on refrigeration experience and relevant Massachusetts certifications

Qualifications

• High school diploma or equivalent (associate or bachelor's degree is a plus).
• Approximately five years of hands-on refrigeration diagnosis and repair experience.
• Massachusetts hot work refrigeration certifications and Technical School education are preferred.
• Familiarity with low temperature or cascade refrigeration is preferred.
• Background in customer service and some mechanical or electrical experience.
• Strong problem-solving skills and willingness to learn new technical work.
• Good communication, basic math skills, and comfort using Microsoft Office.
• Valid driver’s license with a clean driving record.
• Equivalent combinations of education, training, or hands-on experience are welcome.

Responsibilities

• Diagnose and repair refrigeration equipment, primarily in the shop, with occasional service at customer facilities.
• Work directly with clients to understand their needs, communicate clearly, and make sure the job is done right.
• Complete reports and required paperwork on time to keep projects on track and clients update.

Skills

Customer service

Strong problem-solving

Good communication

Willingness to learn

Driver's license

Education

High school diploma or equivalent

Associate or bachelor's degree a plus

Massachusetts hot work refrigeration certifications

Technical School education

Tools

Microsoft Office

Refrigeration diagnostic tools

Job description

How You’ll Shape Our Success

Ready for more than just a job? Start your career as a Field Service Technician with TSS, delivering critical on-site services that keep laboratories, pharmacies, and cleanrooms operating safely and efficiently. Each day brings something new as you work independently in the field, build strong customer relationships, and grow your technical skills. We invest in your success with hands‑on training, ongoing mentorship, and clear paths for career advancement. If you’re looking for a role with variety, autonomy, and real purpose—where you’re out in the field instead of behind a desk—this is your next move.

Your Day-to-Day Environment

• This position is primarily shop-based in the Boston area, with occasional field support at customer facilities.
• You will perform hands‑on refrigeration troubleshooting and repairs, communicate service findings, and document completed work.

What You'll Take Ownership Of

• Diagnose and repair refrigeration equipment, primarily in the shop, with occasional service at customer facilities.
• Work directly with clients to understand their needs, communicate clearly, and make sure the job is done right
• Complete reports and required paperwork on time to keep projects on track and clients update

Perks, Pay, and Benefits

• Earn $29.00– $39.00an hour, based on your experience and skills
• Jumpstart your career with training and ongoing development opportunities
• Enjoy comprehensive medical, dental, and vision coverage
• Grow your future with a 401(k) and company match
• Feel supported with life insurance plus short and long‑term disability
• Generous PTO and 10 company‑paid holidays

Your Journey With Us

• Recruiter Screen
• Interview with the Hiring Manager
• Conditional Offer
• Background Check and MVR Review
• Start your new career!

What You'll Bring

• High school diploma or equivalent (associate or bachelor's degree is a plus)
• Approximately five years of hands‑on refrigeration diagnosis and repair experience
• Additional education and technical certifications such as Technical School education and Massachusetts hot work refrigeration certifications
• Familiarity with low temperature or cascade refrigeration is preferred.
• Background in customer service and some mechanical or electrical experience
• Strong problem‑solving skills and willingness to learn new technical work
• Good communication, basic math skills, and comfort using Microsoft Office
• Valid driver’s license with a clean driving record

Equivalent combinations of education, training, or hands‑on experience are welcome. If you don’t check every box but are motivated, reliable, and ready to learn, we encourage you to apply—we’re looking for potential, not perfection.

Meet TSS

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives—and our team plays a critical role in making that possible. We test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment to ensure labs stay safe, accurate, and compliant. Working on‑site at customer facilities, our technicians help keep essential operations running and make a real impact in some of the most advanced labs in the country. TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.