Field Service Tech II (Windows & Doors) (Sacramento, CA)

WWS Acquisitions LLC; Sacramento (CA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health & Wellness

401(k) plan with company match

Paid time off

Résumé du poste

MITER Brands seeks a Field Service Technician II to perform warranty and non-warranty repairs in customers' homes within the Sacramento metro area. The role requires travel, strong troubleshooting, and the ability to diagnose issues with window and door products.

You will document work thoroughly and coordinate parts while delivering excellent customer service. The position emphasizes safety, timely service, and professional communication with homeowners and internal teams.

Qualifications

• 2-4 years of window and door installation, repair, or service experience.
• Strong communication and customer service skills.
• Valid driver's license with clean MVR.
• Ability to lift up to 75 pounds and climb ladders up to 40 feet.

Responsabilités

• Perform Field Service Repairs in customers' homes.
• Complete warranty and non-warranty service repairs.
• Travel throughout the Sacramento metro area for service calls.
• Document work orders accurately and thoroughly.
• Coordinate parts and materials for repairs.
• Maintain safe work practices and use PPE.

Connaissances

Window & door repair

Troubleshooting

Customer service

Communication

Description du poste

Job DescriptionAs a Field Service Technician II, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory. While technicians are based out of Sacramento, this role requires travel throughout the metro area to support customers with window and door service needs. The position requires strong troubleshooting skills, construction knowledge, and the ability to diagnose issues, determine warranty eligibility, and communicate findings professionally with both customers and internal teams.If you enjoy hands-on work, problem-solving, and delivering excellent customer service, we'd like to hear from you.What You'll DoPerform Field Service RepairsComplete warranty and non-warranty service repairs at customer homes.Adjust components, replace parts and hardware, perform water testing, and take measurements.Diagnose product issues and determine appropriate corrective actions.Document all work completed accurately and thoroughly.Manage Service AppointmentsTravel throughout your assigned territory to customer locations.Complete scheduled service appointments efficiently and professionally.Review work orders to ensure accuracy and completeness.Coordinate Parts & MaterialsRequisition and manage parts needed to complete repairs.Work with internal teams to ensure materials are available for service calls.Deliver Outstanding Customer ServiceCommunicate professionally with homeowners.Explain repair findings and warranty determinations clearly.Represent MITER Brands in a positive and professional manner.Maintain Safe Work PracticesFollow all company safety policies and procedures.Wear required Personal Protective Equipment (PPE).Operate company vehicles and equipment safely.Qualifications:2-4 years of window and door installation, repair, or service experience.Extensive knowledge of residential window and door products, hardware, troubleshooting, and repair techniques.Proven ability to independently diagnose product issues and determine appropriate corrective actions.Prior glass, window, door, or construction industry experience.Valid driver's license with a clean Motor Vehicle Record (MVR).Ability to lift up to 75 pounds on a regular basis.Ability to safely climb ladders up to 40 feet/ comfortable with heightsStrong communication and customer service skills.Preferred QualificationsExperience servicing windows and doors in residential environments.Ability to work independently and manage multiple service calls.Experience performing warranty repairs, product inspections, and field troubleshooting.Strong customer-facing experience and professionalism when working in occupied homes.Additional RequirementsAbility to work mandatory overtime as needed to meet customer and business demands.Ability to travel throughout the Sacramento metro area and surrounding service territory.Flexibility to adjust work hours based on service schedules and workload requirements.What We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.Work Authorization and Sponsorship Disclosure:The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.