Field Service Tech II

International Game Technology; Wisconsin; On-site; USD 33,000 - 41,000; Full time

Job summary

International Game Technology (IGT) is seeking a Field Service Technician to service IGT equipment at retailer locations across the Wisconsin area. You will respond to dispatches, transport and install equipment, and troubleshoot issues in the field, ensuring continuous operation.

The role requires 1–2 years in customer service and 1–2 years in technical repairs, plus a valid driver's license and color vision. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED required.
• 1–2 years in a customer service role.
• 1–2 years in technical repairs.
• Valid driver's license with good driving record; color vision required.

Responsibilities

• Transport, install (if applicable), and maintain IGT equipment at retailer locations.
• Attend driver training and follow company vehicle policy.
• Maintain equipment to promote continuous operation.
• Troubleshoot to restore malfunctioning equipment in the field.
• Report activity, arrival/departure times, problems and resolutions to Dispatch.
• Deliver marketing supplies and track inventory.
• Provide basic training to Retailers; refresher training as needed.
• Complete basic forms for reporting activities and equipment issues.

Skills

Customer service

Technical repairs

Driving license

Color vision

Education

High school diploma or GED

Tools

Vehicle maintenance tools

Job description

Select how often (in days) to receive an alert: Create Alert

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences - powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

• High school degree or GED equivalent required.
• 1 - 2 years of experience in a customer service related position
• 1 -2 years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

#LI-MC1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $23.71- $29.64 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.