Field Service Tech II - Northern Nevada

IGT; Reno (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

IGT seeks a Field Service Technician to support customers across Northern Nevada. This hands-on role diagnoses issues, performs maintenance, and ensures gaming equipment operates at peak performance while delivering a high-quality customer experience.

The ideal candidate has 2+ years of hands-on technical experience in a customer-facing role, a background in ATM or gaming hardware, basic IT networking knowledge, and the ability to travel 50–75% with a valid driver's license and physical lift

Qualifications

• 2+ years hands-on technical experience in a customer-facing role.
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred.
• Basic understanding of IT, networking, hardware, and software systems.
• High school diploma or GED required; technical or vocational training is a plus.

Responsibilities

• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently.
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems.
• Perform preventative maintenance, installations, and site surveys for new and existing equipment.
• Serve as the primary customer contact during service visits, delivering a high level of service and professionalism.
• Maintain accurate inventory of parts and complete service reporting in a timely manner.
• Travel throughout Northern Nevada, including overnight stays when needed.
• Participate in an on-call rotation for after-hours and weekend support.

Skills

Field service experience

Customer-facing

IT networking basics

Troubleshooting hardware/software

Valid driver’s license

Education

High school diploma or GED

Job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

We’re seeking a Field Service Technician to support customers across Northern Nevada. This is an idealopportunityforsomeone who enjoys hands‑on work, problem‑solving, and working independently in the field. In this role,you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuringequipmentoperates at peak performance while delivering a high‑quality customer experience.

Responsibilities

• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems areoperatingefficiently
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes andresolveproblems
• Perform preventative maintenance, installations, and site surveys for new and existing equipment
• Serve as the primary customer contact during service visits, delivering a high level of serviceandprofessionalism
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Travel throughout Northern Nevada, including overnight stays when needed
• Participate in an on-call rotation for after-hours and weekend support

Qualifications

• 2+ years of hands‑on technical experience in a customer‑facing role
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
• Basic understanding of IT, networking, hardware, and software systems
• High school diploma or GED required; technical or vocational training is a plus
• Strong communication skills and ability to work independently in the field
• Valid driver’s license and ability to travel frequently (50–75%)
• Ability to lift up to 50 lbs and work in physically active environment.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com .