Field Service Tech II — ATM & Self-Checkout Specialist

NCR Atleos; Erie (Erie County); On-site; USD 26,000 - 37,000; Full time

Job summary

NCR Atleos seeks a Field Service Technician II to support service delivery in Erie, PA. You will perform installations, maintenance, and repairs on electromechanical equipment including ATMs and self-checkout systems, across an assigned territory.

Expect hands-on and virtual training, growth opportunities, and a focus on customer satisfaction. This role requires travel as needed and a valid US driver’s license. Training is provided by NCR Atleos.

Qualifications

• One or more years of related field service experience.
• Authorized to work in the United States.
• Local candidate to the Erie, PA area.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions.
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines.

Skills

Field service

Customer service

Mechanical aptitude

PC skills

Driving

Problem solving

Job description

NCR Atleos seeks a Field Service Technician II to support service delivery in Erie, PA. You will perform installations, maintenance, and repairs on electromechanical equipment including ATMs and self-checkout systems, across an assigned territory.

Expect hands-on and virtual training, growth opportunities, and a focus on customer satisfaction. This role requires travel as needed and a valid US driver’s license. Training is provided by NCR Atleos.