Field Service Tech – Digital Tech & Telematics

Wagner Equipment Co.; El Paso (TX); On-site; USD 61,665 - 84,845; Full time

Benefits offered by this job

PTO

Healthcare (medical/dental/vision/life

EAP

401K and Roth 401K

Tuition Reimbursement

Discounted employee plans

Supplemental life insurance

Job summary

Wagner Equipment Co. is seeking a field service installation and troubleshooting expert for the full line of Caterpillar Digital Technology Products and networked systems.

You will train customers and internal teams while supporting Product Link hardware and VisionLink productivity tools on-site and remotely. The role requires strong mechanical experience, clear communication, and the ability to manage warranty paperwork, software updates, and field service reports.

Qualifications

• High School Diploma or GED
• Some College or Trade School preferred
• 3+ years mechanical/heavy equipment experience

Responsibilities

• Completes detailed service reports promptly
• Submits warranty paperwork for serviced products
• Aids in testing and upgrading Product Link technology components
• Handles paperwork and shipping of warrantable parts
• Maintains electronic and hard copy libraries of technical service literature
• Responds to customer technical and support calls
• Provides on-site or call-in support for extended service agreements
• Tracks and reports product problems to Wagner and Caterpillar factory contacts
• Assists service managers in policy and decision making
• Communicates potential sales and upgrade leads to sales staff
• Activates Caterpillar SEA on machines as needed
• Registers Product Link hardware with Caterpillar
• Downloads and uploads software/firmware across tech products range
• Supports Caterpillar Technology System demos for clients
• Learns supplier websites and price books
• Installs Asset management products such as Product Link
• Other duties as assigned by manager
• Travel required 75-100%

Skills

Electronics troubleshooting

GPS knowledge

Customer service

Microsoft Word & Excel

Education

High School Diploma or GED

Some College or Trade School preferred

3+ years mechanical/heavy equipment experience

Tools

Product Link

SEA (Software Enable Attachments)

Caterpillar Software

SIS/SIS Web/STW

MS Word

MS Excel

Job description

Wagner Equipment Co. is seeking a field service installation and troubleshooting expert for the full line of Caterpillar Digital Technology Products and networked systems.

You will train customers and internal teams while supporting Product Link hardware and VisionLink productivity tools on-site and remotely. The role requires strong mechanical experience, clear communication, and the ability to manage warranty paperwork, software updates, and field service reports.