Digital Application Service Tech

Wagner Equipment; El Paso (TX); On-site; USD 61,665 - 84,845; Full time

Benefits offered by this job

PTO + holidays

Medical, dental, vision

Life and AD&D Insurance

401K & Roth 401K

Tuition Reimbursement

Employee Assistance Program

Discounted phone plans

Job summary

Wagner Equipment Co. seeks a field service installation and troubleshooting expert for Caterpillar Digital Technology products, including Product Link hardware, VisionLink, and telematics. You will support customers and internal teams on-site and remotely.

Responsibilities include timely reports, warranty processing, and on-site training. Expect 75-100% travel with a focus on reliability and safety. Wagner offers PTO, comprehensive benefits, and retirement plans.

Qualifications

• High School Diploma or GED required.
• Some College or Trade School preferred.
• 3+ years mechanical/heavy equipment experience.

Responsibilities

• Completes detailed service reports promptly.
• Submits warranty paperwork for serviced products.
• Supports testing and upgrades of Product Link technology.
• Maintains documentation and parts handling paperwork.

Skills

Field service

Troubleshooting

Customer communication

GPS knowledge

Microsoft Word/Excel

Education

High School Diploma or GED

Some College or Trade School Preferred

Tools

Product Link

Caterpillar Software

ET/SIS/SIS Web/STW

Job description

Description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Job Details

This position will serve as the field service installation and troubleshooting expert on the full line of Caterpillar Digital Technology Products and supporting infrastructure (Product Link hardware/ VisionLink Productivity applications) and machine health telematics, offered by Wagner Equipment Co. supporting the company’s vision of working as “One Professional Team.” And will also provide support and training to both internal and external customers on the full line of technology products.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay Rate

$61,665.61 - $84,845.00 Annually

Pay rate is dependent upon education & experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Completes detailed service reports in a timely manner
• Completes and submits all necessary warranty paperwork for the product being worked on
• Provides assistance in warehouse with testing and upgrading Product Link technology components
• Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
• Maintains electronic and hard copy libraries of needed technical service literature
• Responds in a timely manner to customer technical and support calls
• Communicates with customers regarding installations and location of machine
• Provides on-site or call-in service support for customer purchased extended support agreements
• Tracks and reports product problems to appropriate Wagner and Caterpillar factory contacts
• Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
• Communicates possible sales and upgrades leads to the appropriate sales staff
• Activates Caterpillar Software Enable Attachments (SEA) on Caterpillar machines as needed
• Registers Product Link hardware with Caterpillar prior to installation
• Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
• Provides support for Caterpillar Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
• Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
• Installs Asset management products. Examples—Product Link
• Other duties as assigned by manager

Required Education and Experience

• High School Diploma or GED
• Some College or Trade School Preferred
• 3+ years Mechanical/ heavy equipment experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 60 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math/accounting skills
• Safety & Product Knowledge
• Basic knowledge troubleshooter
• Basic knowledge in Electrical Systems
• Understanding of GPS
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS/SIS Web/STW

Travel Requirements

75-100%

Work Environment

• Noise: Loud
• Indoors and Outdoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.