Field Service Tech

Infinitum; Austin (TX); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Infinitum seeks a Field Service Technician in Austin, TX to install, commission, and service integrated motor and VFD systems at customer sites. You will troubleshoot on-site, perform repairs, and document activities while communicating with engineering and sales teams.

Travel up to 75% across the US and occasional Canada is required, with safety standards strictly followed. The role emphasizes customer relationships, technical feedback, and detailed service reporting to support operational

Qualifications

• 3–5 years of experience commissioning and troubleshooting electrical circuits, 3 phase motors, EC motors, and variable frequency drives (VFDs) in a Field Service environment.
• 3–5 years of experience troubleshooting HVAC-related controls (Carel, Automated Logic, PLCs…) and communication protocols (Modbus RTU, BACnet, RS-485, Ethernet TCP/IP).
• Basic understanding of UL, NEC, NFPA 70E electrical, motor, and VFD standards.
• Ability to lift up to 50 lbs. and travel up to 75% of the time in US and Canada.

Responsibilities

• Install and commission Infinitum's integrated motor and VFD products at customer sites.
• Conduct on-site troubleshooting and testing of Infinitum's integrated motor and VFD.
• Conduct on-site repairs to minimize customer downtime.
• Provide technical feedback to internal teams, including sales, product management, operations, and engineering.
• Develop strong relationships with customers to ensure their satisfaction.
• Document all troubleshooting and repair activities and provide detailed service reports.

Skills

Electrical troubleshooting

VFDs & motors

Field service experience

Travel readiness

Safety compliance

Tools

PLC programming

Carel controls

Automated Logic

Job description

Infinitum has raised the bar for a new generation of motor that is better for the planet and people. The company’s patented air core motors offer superior performance in half the weight and size, at a fraction of the carbon footprint of traditional motors, making them pound for pound the most efficient in the world. Infinitum motors open up sustainable design possibilities for the machines we rely on to be smaller, lighter and quieter, improving our quality of life while also saving energy and reducing waste. Based in Austin, Texas, Infinitum is led by a team of industry experts and pioneers. To learn more, visit goinfinitum.com.

Position: RMA/Field Service Technician
Location: Austin, TX (on-site/Hybrid)

Job Overview:

We are seeking a skilled Field Service Technician to join our team and provide exceptional technical support to our customers. In this role, you will be responsible for performing installation, commissioning, troubleshooting, and repair of Infinitum's Integrated Motor & VFD products at customer sites. You will also be responsible for documenting your work, providing technical feedback to internal teams, and developing relationships with customers to ensure their satisfaction.

Key Responsibilities:

• Install and commission Infinitum's integrated motor and VFD products at customer sites
• Conduct on-site troubleshooting and testing of Infinitum's integrated motor and VFD
• Conduct on-site repairs to minimize customer downtime
• Provide technical feedback to internal teams, including sales, product management, operations, and engineering
• Develop strong relationships with customers to ensure their satisfaction
• Document all troubleshooting and repair activities
• Provide detailed service reports that support department metrics

Qualifications and Skills:

• 3 - 5 years of experience commissioning and troubleshooting electrical circuits, 3 phase motors, EC motors, and variable frequency drives (VFDs) in a Field Service environment.
• 3 - 5 years of experience troubleshooting HVAC-related controls (Carel, Automated Logic, PLCs, etc.) and communication protocols (Modbus RTU, BACnet, RS-485, Ethernet TCP/IP, etc.)
• Basic understanding of relevant electrical, motor, and VFD industry standards including UL, NEC, and NFPA 70E
• Ability to lift up to 50 lbs.
• A valid driver's license and ability to travel up to 75% of the time, primarily in the US and occasionally in Canada
• Ability to work in hot/non-climate-controlled environments
• Proficiency in all safety standards such as LOTO, PPE, Fall Protection, etc.
• Ability to work off ladders, man lifts, scissor lifts, etc on job sites

We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals.

Infinitum embraces diversity and is an equal opportunity employer.

As set forth in Infinitum’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.