Service Project Manager

Hitachi, Ltd.; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

HitachiEnergy is seeking a Service Project Manager to support customers and drive successful execution of service-related projects within the Grid Automation business. You will coordinate with global teams, field personnel, suppliers, and internal stakeholders to solve technical and project challenges while overseeing multiple projects to deliver on time and safely.

The role requires strong project management, customer engagement, and issue-resolution skills, with a focus on remote teams and

Qualifications

• Must already have work authorization to work in the United States.
• Bachelor's degree in Electrical Engineering or related field.
• 10+ years of experience in Project Management, Field Service, Project Engineering, or Customer Support.
• Knowledge of project management practices, including critical path planning, risk identification, and risk mitigation.
• Experience managing multiple projects simultaneously with attention to detail and quality.
• Proven accomplishments in critical thinking and issue resolution.
• Strong communication, collaboration, and relationship-building skills across diverse stakeholder groups.
• Experience managing project costs, schedules, and customer expectations in a service or project environment.
• Self-motivated approach with the ability to proactively resolve issues and guide project teams to successful outcomes.

Responsibilities

• Serve as the primary customer contact for service and project-related needs throughout project execution.
• Take ownership of customer issues and coordinate resolution with internal teams, suppliers, and external stakeholders.
• Partner with Global Execution Centers to address site and operational challenges efficiently.
• Manage multiple service and project activities simultaneously while following established project execution processes.
• Coordinate and support remote work crews and specialized engineering resources to ensure successful delivery.
• Monitor project schedules, costs, cash flow, risks, and milestones to achieve project commitments.
• Communicate project status, progress, risks, and potential issues to customers and stakeholders with appropriate detail.
• Support scope management, change management, and commercial opportunities while maintaining positive customer relationships.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Project management

Customer engagement

Risk management

Cross-functional collaboration

Communication

Critical thinking

Education

Bachelor's degree in Electrical Engineering or related field

Job description

Job Description

TheOpportunity

HitachiEnergyisseekingaServiceProjectManagertosupportcustomersanddrivethesuccessfulexecutionofservice-relatedprojectswithintheGridAutomationbusiness.Inthisrole,youwillserveasakeypointofcontactforcustomers,coordinatingwithglobalexecutionteams,fieldpersonnel,suppliers,andinternalstakeholderstoresolvetechnicalandproject-relatedchallenges.Youwilloverseemultipleprojectssimultaneously,ensuringcommitmentsaredeliveredsafely,ontime,andinalignmentwithcontractualrequirements.Thepositionofferstheopportunitytoworkoncomplexpowersystemprojects,manageremoteteamsandspecializedengineeringresources,andcontributetothereliabilityandmodernizationoftheelectricgrid.Successinthisrolerequiresacombinationofprojectmanagementexpertise,customerengagement,issueresolution,riskmanagement,andcollaborationacrossabroadnetworkofinternalandexternalpartners.

HowYou'llMakeanImpact

• Serveastheprimarycustomercontactforserviceandproject-relatedneedsthroughoutprojectexecution.
• Takeownershipofcustomerissuesandcoordinateresolutionwithinternalteams,suppliers,andexternalstakeholders.
• PartnerwithGlobalExecutionCenterstoaddresssiteandoperationalchallengesefficiently.
• Managemultipleserviceandprojectactivitiessimultaneouslywhilefollowingestablishedprojectexecutionprocesses.
• Coordinateandsupportremoteworkcrewsandspecializedengineeringresourcestoensuresuccessfuldelivery.
• Monitorprojectschedules,costs,cashflow,risks,andkeymilestonestoachieveprojectcommitments.
• Communicateprojectstatus,progress,risks,andpotentialissuestocustomersandstakeholderswithappropriatedetail.
• Supportscopemanagement,changemanagement,andcommercialopportunitieswhilemaintainingpositivecustomerrelationships.
• Responsibletoensurecompliancewithapplicableexternalandinternalregulations,procedures,andguidelines.

YourBackground

• CandidatemustalreadyhaveworkauthorizationthatwouldpermitthemtoworkforHitachiEnergyintheUnitedStates.
• Bachelor'sdegreeinElectricalEngineeringorarelatedfield.
• Minimumof10yearsofexperienceinProjectManagement,FieldService,ProjectEngineering,orCustomerSupport.
• Knowledgeofprojectmanagementpractices,includingcriticalpathplanning,riskidentification,andriskmitigation.
• Experiencemanagingmultipleprojectssimultaneouslywhilemaintainingattentiontodetailandquality.
• Provenaccomplishmentsincriticalthinkingandissueresolution.
• Strongcommunication,collaboration,andrelationship-buildingskillsacrossdiversestakeholdergroups.
• Experiencemanagingprojectcosts,schedules,andcustomerexpectationsinaserviceorprojectenvironment.
• Self-motivatedapproachwiththeabilitytoproactivelyresolveissuesandguideprojectteamstosuccessfuloutcomes.

MoreAboutUs

AtHitachiEnergy,you'llhavetheopportunitytoworkontechnologiesthatsupporttheevolutionofmodernpowersystemswhilecollaboratingwithexperiencedprofessionalsandcontinuingtogrowyourcareer.

• Opportunitiestoworkoninnovativetechnologiesthatshapethefutureofenergy.
• Acollaborativeenvironmentwithexperiencedprofessionalsacrossthepowerindustry.
• Accesstolearningplatformsandcareerdevelopmentprograms.
• Competitivehealthandretirementbenefits.
• Paidleaveandflexibleworkarrangements.
• HealthCare:medical(PPO,CDHPwithHSA,HMO),dental,andvisioncoverage.
• FinancialWellbeing:employer-sponsored401(k)programwithcompanymatchandcontribution,lifeandAD&Dinsurance,anddisabilityinsurance.
• FamilyCare:legalservices,pet,autoandhomeprograms,identityprotection,specialneedssupport,andadoptionassistance.
• EmployeeEngagementandDevelopment:EmployeeResourceGroups(whereapplicable)andtuitionreimbursementopportunities.

BackgroundScreeningandSecurityChecks

Aspartofthehiringprocess,HitachiEnergyconductspre-employmentbackgroundchecksthatmayincludeverificationofemploymenthistory,education,criminalrecords,andotherrelevantinformation,inaccordancewithapplicablelaws.

Forcertainroles—particularlythoseinvolvingaccesstosensitiveinformation,financialresponsibilities,clientdata,regulatedenvironments,orsecurity-sensitivefunctions—additionalormorecomprehensivebackgroundorsecurityscreeningsmayberequired.Thesemayinclude,butarenotlimitedto,enhancedcriminalhistorychecks,credithistoryreviews(wherelegallypermissible),sanctionsscreening,orotherduediligencemeasuresalignedwiththeresponsibilitiesoftheposition.

Thescopeanddepthofanybackgroundorsecurityreviewwillbedeterminedbasedonthenatureoftheroleandbusinessnecessity,andwillalwaysbeconductedincompliancewithapplicablefederal,state,andlocallaws.Candidateswillbenotifiedand,whererequired,askedtoprovideconsentpriortotheinitiationofanysuchchecks.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.