Field Service Engineer I

Hitachi Energy Ltd.; Mount Pleasant (Westmoreland County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Paid Time Off

Tuition reimbursement

Parental leave

Job summary

Hitachi Energy Ltd. is seeking a Field Service Engineer to work at customer sites, supporting installation, commissioning, testing, and start-up of electrical equipment.

You will troubleshoot issues, provide on-site guidance, and build strong relationships with customers. This early-career role offers training, mentorship, and exposure to a global technology leader, with travel to diverse sites and opportunities to grow technical and customer-facing skills.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or related field.
• Entry-level experience or internship in field service or related technical environment.
• Solid understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills; travel to customer sites required.
• Ability to learn quickly and follow established procedures.

Responsibilities

• Install, commission, test, and start-up electrical products at customer sites.
• Diagnose and resolve equipment performance issues.
• Provide technical guidance and product support during field service.
• Evaluate equipment upgrades to address customer needs.
• Develop positive customer relationships for future opportunities.
• Deliver training on equipment features and best practices.
• Maintain service reports and technical records.

Skills

Communication skills

Willingness to travel

Quick learner

Problem solving

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Job description

The Opportunity

Launch your career with Hitachi Energy and play a hands‑on role in powering a more sustainable future. As a Field Service Engineer, you\'ll work directly with advanced electrical equipment and technologies, supporting customers through installation, commissioning, testing, troubleshooting, and technical service activities.

This is an excellent opportunity for an early‑career engineering professional who enjoys solving technical challenges, working in different customer environments, and building strong relationships. You\'ll receive training, mentorship, and real‑world experience while collaborating with experienced engineers and service teams. Every project offers the chance to expand your technical knowledge, develop customer‑facing skills, and contribute to reliable energy solutions that keep critical infrastructure running.

If you\'re curious, eager to learn, and passionate about engineering and customer success, this role offers a pathway to long‑term growth within a global technology leader.

How You\'ll Make an Impact

• Support the installation, commissioning, testing, and start‑up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor\'s degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry‑level experience or relevant internship/co‑op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills with the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.

What We Offer

• Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
• Retirement Savings - 401(k) with company match and additional contributions
• Paid Time Off - Flexible PTO, paid holidays
• Professional Growth - Tuition reimbursement and continuous learning programs
• Family Support - Parental leave, adoption assistance, and fertility benefits

More About Us

• At Hitachi Energy, we are advancing the world\'s energy system to be more sustainable, flexible, and secure.
• We invest in our people through continuous learning, career development opportunities, and global mobility across a diverse and inclusive organization.
• Join a collaborative team where innovation, safety, and customer success drive everything we do.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles, particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.