Field Service Team Leader

ABB; Cary (NC); Remote; USD 50,000 - 129,000; Full time

Job summary

ABB is seeking a Field Service Team Leader who will supervise a team of engineers to deliver high-quality service in mission-critical environments. The ideal candidate will possess extensive experience in critical power systems and strong leadership skills. Join ABB and empower industries to sustainably outrun challenges through innovative solutions.

Qualifications

• 10+ years of relevant work experience or military experience.
• Minimum of 5 years in critical power systems and 2 years in leadership roles.
• Knowledge of NFPA, ANSI, OSHA standards.

Responsibilities

• Supervise a team of service engineers and technicians to ensure quality service delivery.
• Drive development of processes based on customer feedback.
• Manage allocation and monitoring of work based on delivery times and competencies.

Skills

Leadership

Technical knowledge of UPS

Customer Centricity

Education

Bachelor’s degree in Electrical Engineering

Associates Degree in Electrical Theory

Job description

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Country Service Manager

Your role and responsibilities:

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

The work model for the role is: Remote

You will be mainly accountable for:

Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.

Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.

Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.

Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role:

10+ years of professional work experience or relevant military experience.

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience preferred.

Or Associates Degree in Electrical Theory with 8+ years of experience preferred. Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.

Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.

Proven ability to manage teams, projects, and client relationships effectively

Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).

Regulation and legal compliance

Technical support and services

Project Management

Quality Management

Project Execution\Operations Management

General Sales Practices

Marketing, Sales and Product Management\Customer Centricity

Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities).

Combination of office work and field visits, with approximately 50-60% travel required.

This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us:

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

What we believe in:

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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