Field Service Installation Technician

Peak Technologies; Boston (MA); Remote; Full time

Job summary

A leading company in automation solutions is seeking an engineer to handle diverse on-site assignments, focusing on various automated systems. The role includes extensive travel, with responsibility for technical analysis, customer interaction, and maintaining service excellence. Candidates should have relevant engineering qualifications and experience in machine vision and robotics.

Qualifications

• 2-3 years of experience in relevant environments.
• Knowledge in Machine Vision Systems and Autonomous Mobile Robotics is essential.
• Ability to work in a team and experience with customer relations.

Responsibilities

• Plan and troubleshoot on-site engineering assignments for automated systems.
• Complete technical analysis and interpret engineering drawings.
• Maintain communication with customers to ensure service satisfaction.

Skills

Technical analysis

Troubleshooting

Time management

Customer service

Communication

Flexibility

Education

Professional qualification in relevant engineering field

Tools

Machine Vision Systems

Electro-Mechanical systems

Java scripting

Job description

Location: Remote in Boston MA, DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
Pay Range: $28-$32/hr
Extensive travel required

JOB SUMMARY & SCOPE:

• Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
• Interface with customers and management to ensure project status updates and address service issues.
• Provide high-level customer service and satisfaction.
• Extensive travel (up to 90%) required for customer site visits.

KEY ACCOUNTABILITIES:

• Independently complete technical analysis on complex systems.
• Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
• Experience with Electro-Mechanical systems.
• Handle difficult customer situations with logical troubleshooting.
• Demonstrate excellent time management and proactive communication.
• Multitask and work effectively under pressure.
• Collaborate effectively as part of a team.
• Maintain a focus on customer satisfaction.
• Build transparent communications internally and externally.
• Perform additional duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS:

• Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
• Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
• Basic Java scripting experience for data formatting and communications.
• Flexibility to work evening/weekend hours or varying patterns.
• Potential for occasional international travel.
• Ability to work remotely and within a team environment.
• Valid Driver's License without restriction.
• Legal authorization to work in the country.
• Physical capability for prolonged standing/walking, lifting, and ladder use.

TYPICAL PERFORMANCE TARGETS:

• Sustained excellence in project and process delivery.
• Continuous improvement in delivery efficiency.
• Innovation in safety, quality, and/or cost.

LANGUAGE SKILLS:

• English primary language for daily operations, with additional support for Spanish, French, and Dutch.
• Effective reading and interpretation of documents and correspondence.
• Proficient verbal communication with internal and external stakeholders.

DECISION MAKING + REASONING:

• Accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

• Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.