Field Service Support

ProSolar; Carolina (PR); On-site; USD 25,000 - 36,000; Full time

Job summary

ProSolar in Carolina, Puerto Rico is seeking a dedicated PV Field Service Support to join our team. You will assist in the maintenance, troubleshooting, and support of solar PV systems to ensure optimal performance and customer satisfaction.

The role involves assisting technicians, identifying and resolving performance issues, communicating clearly with customers, and maintaining service records while adhering to safety protocols. Weekend and OT may be required.

Qualifications

• PV design/installation or PV electrical experience preferred.
• Minimum one year of field construction experience.
• Must be 21+ with a valid driver’s license and clean driving record.
• Strong organizational and time-management skills.
• Excellent customer service and communication skills.

Responsibilities

• Assist technicians with installation, maintenance, and repair of solar PV systems.
• Troubleshoot system performance, addressing electrical and mechanical issues.
• Explain service procedures to customers and answer questions.
• Maintain records of service activities, parts used, and customer interactions.
• Help manage inventory of parts and supplies for service operations.
• Adhere to safety protocols to ensure a safe working environment.
• Other duties as assigned and/or directed.

Skills

PV installation experience

Customer service

Safety compliance

Time management

Team player

Communication skills

Job description

Carolina, Puerto Rico | Posted on 10/19/2026

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Job Description

Job Summary:

We are seeking a dedicated and detail-oriented individual to join our team. Solar PV Field Service Support. In this role, you will assist in the maintenance, troubleshooting, and support of solar photovoltaic (PV) systems, ensuring optimal performance and customer satisfaction.

Supervisory Responsibilities:

No

Essential Duties, Functions, and Core Accountabilities:

Assist technicians with installation, maintenance, and repair of solar PV systems in residential and commercial settings.

Troubleshooting: Identify and resolve issues related to system performance, including electrical and mechanical components.

Communicate effectively with customers to explain service procedures and address any concerns or questions.

Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

Help manage and track inventory of parts and supplies necessary for service operations.

Safety Compliance: Adhere to safety protocols and procedures to ensure a safe working environment for yourself and your team.

Other duties as assigned and/or directed.

Requirements

Requirements, Education, Skills, Qualifications, and Experience:

Previous PV design, PV installation or PV electrical experience (such as reading blueprints or plans, using tools and equipment, testing wiring or circuitry, National Electric Code knowledge, basic electrical theory knowledge, etc.) is helpful with a minimum of one year of field construction experience preferred

Must be 21 years of age, possess a valid driver’s license and maintain a clean driving record with the ability to pass a driving background check

Adhere to company safety policies and procedures, including the ability to identify and report safety hazards, and the ability to encourage others to work safely

Must be a motivated teammate, looking to succeed and contribute to the shared goals with excellent organizational and time-management skills

Strong communication skills in order to offer exceptional customer service and interact with customers in a courteous and professional manner

Strong Work Ethic.

Driver's License (Required)

Works independently, as a team player, and drives results in a fast-paced, team-based environment

Experience in the solar energy industry.

Physical Demands and Working Conditions

Essential physical requirements, included climbing, standing, stooping, bend, squat, stretch.

Physical effort/lifting up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds.

Ability to work in all weather and climates

Ability to work in confined spaces, such as attics

Must be able to work with heights; ascends/descends a ladder to rooftops.

While working conditions can vary depending on the specific position, this job will require you to be outdoors for extended periods of time. Solar installation and maintenance can only be done when the weather is good, expect long hours during these times in order to get as much work done as possible.

Remember that you may be required to work at heights necessary to get the work done and that you can meet the physical demand of working on a rooftop. Additionally, solar technicians will sometimes need to work in attics or crawl into tight spaces as they will need to hook up the solar panels to the electric grid.

Weekends and OT may be required

Workdays and start times are subject to change dependent on weather & additional requirements