Solar Field Service Technician

palmettocleantech; Los Angeles (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare package

Parental leave

Retirement plans

Job summary

Palmetto is seeking a Solar Field Service Technician in the Los Angeles, CA area. You will troubleshoot and repair solar systems, document visits, and coordinate site scheduling with customers and internal teams.

The role emphasizes durable customer relationships and high-quality service throughout the system lifecycle. You will support Service, Installation, and closeout activities, ensuring safe, compliant, and timely project execution while maintaining strong communication with homeowners and

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair; go the extra mile to remediate customer issues beyond solar.
• Construction/framing experience is a plus.
• Electrical license (MA required; others a plus).
• Must be able to climb ladders, stairs, work on rooftops and stand for long periods.
• Ability to work in extreme environments (hot sun, cold, rain, crawl spaces).
• Electrical experience is a plus.
• 1 year of working at heights including rooftops, climbing ladders and stairs, and lifting/bending/standing long periods.
• Ability to lift 50 pounds frequently.
• Safely handle and maintain basic hand and power tools.
• Excellent communication skills and a professional demeanor.
• Attention to detail.
• Regular, reliable attendance.
• Team-oriented, collaborative.
• Must have a valid state driver's license.
• Must have a clean driving record.
• Background check required.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto's installation quality and execution.
• Assist with close out of pre-energization issues, ensuring projects are ready to operate from Day 1.
• Provide feedback to Palmetto's Customer Experience team to enhance issue resolution experience.
• Complete other tasks including site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver quality, experience and performance.

Skills

Solar & storage experience

Maintenance & repairs

Construction / framing

Electrical license

Climbing ladders / rooftops

Communication skills

Driving record clean

Job description

Company Description

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package-including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more-so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit-backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based in the Los Angeles, CA area.

Reporting

This role will be reporting into the Team Lead of Service Operations.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally.

The Solar Field Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer's solar system, helping to build strong lifetime customer relationships.

Strategic & Tactical

• Provide onsite troubleshooting and repair of solar systems.


• Document visit and complete job close out report.


• Schedule site visits directly with the customer when required.


• Work with local field teams and central scheduling to optimize resolution times.


• Provide feedback to field team leadership, driving continuous improvement of Palmetto's installation quality and execution.


• Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.


• Provide feedback to Palmetto's Customer Experience team, working together to ensure Palmetto's resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.


• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.


• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.


• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Tactical Responsibilities

• Maintain SLAs for service work site visits


• Perform O&M work and monitoring support


• Perform site surveys/site visits


• Perform partner and internal field training


• Perform safety and quality site audits and JCO reviews and manage/site inspections


• Perform field installations including PV, storage, MPU or structural upgrade


• Perform damage and claims investigations

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.


• General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.


• General construction/framing experience is a plus.


• Electrical License (only required in MA, a plus elsewhere)


• Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time


• Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)


• Electrical experience is a plus.


• 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time.


• Ability to lift 50 pounds of weight frequently throughout the assigned workday.


• Ability to safely handle and maintain basic hand and power tools used for installation.


• Excellent communication skills and a professional demeanor.


• Attention to detail


• Regular, reliable and predictable attendance


• Ability to work well with others in a collaborative team environment


• Must have a valid state driver's license


• Must have a clean driving record


• Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and busin