Field Service Supervisor - Residential Garage Doors

dhpace; Olathe (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Leadership development

Collaborative environment

Paid training

401(k) with employer match

HSA and FSA options

Company-paid life insurance

Job summary

DH Pace Company, Inc. in Olathe, KS is seeking a Service Supervisor to lead our Overhead Door team. You will coordinate field technicians, drive efficiency, and ensure top-notch service delivery to customers in a fast-paced environment.

The role requires strong communication and leadership skills, a track record of process improvements, and a valid driver's license. Join a company with a long history of success and a clear path for internal career growth.

Qualifications

• Minimum 1-3 years of management or leadership experience.
• Proven track record of implementing process improvements and leading teams.
• Strong communication, organizational, mechanical, and mathematical aptitudes.
• Ability to engage professionally with customers and represent the company brand.
• Must possess a valid driver's license.

Responsibilities

• Manage technician performance by setting and enforcing high customer service standards.
• Lead, coach, and develop staff for future advancement and professional growth.
• Coordinate field schedules and manage workforce utilization to minimize labor variances.
• Oversee staffing decisions in line with company policies.
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes.
• Handle operational tasks and additional responsibilities as assigned.

Skills

Leadership experience

Customer service

Communication

Scheduling

Driver's license

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Service Supervisor - Overhead Door Company of Kansas City™, a DH Pace Company, Inc. Olathe, KS

Leadership & Operations | Career Growth Opportunities

Build a career with a company that's been building for 100 years.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is hiring a Service Supervisor to join our team in Olathe, KS. In this role, you will lead and coordinate field technicians, drive operational efficiency, and ensure outstanding service delivery to our customers. If you thrive in a fast-paced environment, possess strong communication skills, and enjoy coaching teams to success - we want to talk.

What You'll Do

• Manage technician performance by setting and enforcing high customer service standards
• Lead, coach, and develop staff for future advancement and professional growth
• Efficiently coordinate field schedules and manage workforce utilization to minimize labor variances
• Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes
• Handle operational tasks and additional responsibilities as assigned

What You Bring

• Minimum 1-3 years of management or leadership experience
• Proven track record of implementing process improvements and leading teams
• Strong communication, organizational, mechanical, and mathematical aptitudes
• Ability to engage professionally with customers and represent the company brand effectively
• Must possess a valid driver's license

What We Put In Your Corner

• Leadership development - clear path for internal career advancement
• Collaborative environment - strong support network and team-first culture
• Paid training - continuous learning on our products, processes, and leadership standards

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.