Field Service Supervisor - Residential Garage Doors

D.H. Pace Company, Inc.; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Leadership development

Collaborative environment

Paid training

Comprehensive medical, dental, and vis

401(k) with employer match

Health Savings Account (HSA) and FSA

Voluntary benefits including life and/

Employee discounts

Competitive compensation with annual

Job summary

DH Pace Company, Inc. in Olathe, KS is seeking a Field Service Supervisor for Residential Garage Doors. You will lead field technicians, optimize schedules, and drive service excellence in a fast-paced environment.

Candidates should have 1–3 years of management experience, strong communication skills, and a valid driver's license. The role includes leadership development and comprehensive benefits.

Qualifications

• Minimum 1–3 years of management or leadership experience.
• Proven track record of implementing process improvements and leading teams.
• Strong communication, organizational, mechanical, and mathematical aptitudes.
• Ability to engage professionally with customers and represent the company brand effectively.
• Must possess a valid driver's license.

Responsibilities

• Manage technician performance by setting and enforcing high customer service standards.
• Lead, coach, and develop staff for future advancement and professional growth.
• Efficiently coordinate field schedules and manage workforce utilization to minimize labor variances.
• Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies.
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes.
• Handle operational tasks and additional responsibilities as assigned.

Skills

Leadership

Management experience

Customer service

Communication

Scheduling

Driver's license

Staff development

Job description

Field Service Supervisor - Residential Garage Doors

Olathe KS

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Service Supervisor — Overhead Door Company of Kansas City™, a DH Pace Company, Inc. Olathe, KS

Leadership & Operations | Career Growth Opportunities

Build a career with a company that's been building for 100 years.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is hiring a Service Supervisorto join our team in Olathe, KS. In this role, you will lead and coordinate field technicians, drive operational efficiency, and ensure outstanding service delivery to our customers. If you thrive in a fast-paced environment, possess strong communication skills, and enjoy coaching teams to success — we want to talk.

What You'll Do

• Manage technician performance by setting and enforcing high customer service standards
• Lead, coach, and develop staff for future advancement and professional growth
• Efficiently coordinate field schedules and manage workforce utilization to minimize labor variances
• Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes
• Handle operational tasks and additional responsibilities as assigned

What You Bring

• Minimum 1–3 years of management or leadership experience
• Proven track record of implementing process improvements and leading teams
• Strong communication, organizational, mechanical, and mathematical aptitudes
• Ability to engage professionally with customers and represent the company brand effectively
• Must possess a valid driver's license

What We Put In Your Corner

Leadership development — clear path for internal career advancement

Collaborative environment — strong support network and team-first culture

Paid training — continuous learning on our products, processes, and leadership standards

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DH Pace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.