Field Service Supervisor

AmeriServe; Nashville (TN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Company vehicle and tools provided

Health, dental, and vision insurance

Retirement plan with company match

Paid time off and holidays

Ongoing training and professional dev

Job summary

AmeriServe, a long-established HVAC and commercial kitchen repair provider, seeks a Field Service Supervisor to coordinate scheduling and workflow for service technicians. The role may include field service duties more than 25% of the time, depending on business needs.

The ideal candidate will manage branch technicians, set up daily schedules, and respond to customer inquiries while providing technical guidance as required. Extensive travel is expected.

Qualifications

• High school diploma or GED required; technical or vocational training preferred.
• 3–5 years’ experience as a Service Technician in the industry.
• Strong knowledge of mechanical, electrical and gas systems; read schematics.
• EPA 608 or CFESA certifications a plus.
• Valid driver’s license with clean record; ability to pass background screening.

Responsibilities

• Prioritize new unscheduled service calls to best meet customer needs.
• Direct supervision of all branch service technicians.
• Set up daily and on-call schedules for technicians.
• Respond to customers regarding service-related issues.
• Provide technical assistance to technicians, staff and customers.
• Lead weekly service technician meetings as needed.
• Maintain strong interpersonal and communication with customers and staff.
• Be available for on-call rotations and provide technical support as required.
• Prioritize service calls and assign technicians accordingly.
• Stay organized and make executive decisions to ensure satisfaction.

Skills

Strong communication

Customer focus

Time management

Problem-solving

Education

High school diploma or GED

Technical or vocational training in appliance repair or HVAC

Tools

EPA 608

CFESA certification

Job description

\"Ready to Lead the Charge in Keeping Kitchens Cool and Cooking? Ameriserve is Looking for a Field Service Supervisor Who Can Handle the Heat!\"

Job Summary:

We are seeking a skilled and motivated Field Service Supervisor to join our team. The ideal candidate will be responsible for scheduling and the workflow among the service technicians. In addition, this person may also act in the capacity of the service technician job description based on the needs of the business. Spends more than 25% of their time in the field performing service work

Company Overview

AmeriServe is an excellence-oriented company that proudly serves Georgia, the Carolinas, and Florida with over 30 years of combined experience. Our family owned and operated business provides exceptional quality in commercial/industrial HVAC, refrigeration, kitchen equipment repairs, installation, and maintenance.

Benefits:

• Competitive salary


• Health, dental, and vision insurance


• Retirement plan with company match


• Paid time off and holidays


• Company vehicle and tools provided


• Ongoing training and professional development opportunities

Key Responsibilities:

• Must be able to prioritize new unscheduled service calls for the branch’s service technicians to best meet the customer needs


• Must be able to provide direct supervision of all branch service technicians


• Set up daily and on call schedules for all service technicians at the branch location


• Respond directly to customers regarding all service-related issues


• Provide technical assistance to all service technicians, branch personnel, and customers as needed


• Conduct and oversee weekly or as needed service technician meetings as required


• Good interpersonal and communication skills for verbal communications with customers and service technicians


• Must be able to be set up on call rotations at the branch level and provide technical support as required


• Must have the ability to understand and prioritize service calls and assign technicians accordingly


• Must be well organized and able to make executive decisions to promote customer and employee satisfaction


• Must have the ability to supervise and direct the work of others


• Must have the ability to handle multiple tasks simultaneously including multiple incoming phone calls throughout the period of the day

Qualifications:

• Education:High school diploma or GED required. Technical or vocational training in appliance repair, HVAC, or a related field is preferred


• Experience:Minimumof 3-5 yearsof experience as a Service Technician within the industry


• Technical Skills:Strong knowledge of mechanical, electrical, and gas systems. Ability to read and interpret technical manuals and schematics


• Certifications:Relevant certifications such as EPA 608, CFESA (Commercial Food Equipment Service Association) certification, or equivalent are a plus


• Physical Requirements:Ability to lift heavy equipment, stand, bend, and work in confined spaces for extended periods


• Problem-Solving:Excellent analytical and troubleshooting skills to identify and fix issues efficiently.


• Communication:Strong verbal and written communication skills to interact effectively with clients and team members


• Time Management:Ability to manage time effectively, prioritize tasks, and work independently or as part of a team


• Customer Focus:Dedicated to providing high-quality service and ensuring customer satisfaction


• Driving License:Valid driver’s license with a clean driving record as outlined with our company policy


• Background Screening:Must be able to pass a satisfactory background screening

Physical Requirements:

• Comfortable working in various environments, including confined spaces and heights


• Ability to lift and carry up to 50 to 75 pounds; frequently lift and or move up to 100 pounds with assistance and heavy lift equipment


• Ability to stand, walk, and bend for extended periods and climb up and down ladders


• Extensive daily travel to work site locations

Come join our team and be part of a dynamic company dedicated to providing top-notch service to the Commercial Foodservice Repair industry. We look forward to meeting you!

AmeriServe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.