Field Service Supervisor - Lead Tech Team

Cummins Inc.; Charlotte (NC); On-site; USD 91,000 - 137,000; Full time

Job summary

Cummins Inc. in Charlotte, NC is seeking a Service Supervisor to lead a team of Service Technicians and Team Leaders, coordinating schedules and delivering high‑quality repair work.

You will translate customer needs into clear plans, monitor performance, and drive continuous improvement while maintaining safety standards and strong customer relationships. The role emphasizes leadership, collaboration with frontline teams, and effective communication to ensure timely, accurate service delivery

Qualifications

• Minimum college degree or relevant experience in a technical field.
• Experience leading technical teams preferred.
• Strong communication and customer service skills required.

Responsibilities

• Lead and develop a team of Service Technicians and Team Leaders.
• Coordinate technician schedules and workloads to maximize productivity.
• Serve as the primary link between customers and technicians with clear repair plans.
• Monitor repair quality, technician performance, and operational efficiency.
• Provide technical and operational support to frontline teams and escalate issues as needed.
• Review quotes for accuracy and communicate repair status to customers.

Skills

Leadership

Team development

Scheduling

Customer communication

Process improvement

Education

College degree in a relevant discipline

Technical field experience

Tools

Electronic service tools

Job description

Cummins Inc. in Charlotte, NC is seeking a Service Supervisor to lead a team of Service Technicians and Team Leaders, coordinating schedules and delivering high‑quality repair work.

You will translate customer needs into clear plans, monitor performance, and drive continuous improvement while maintaining safety standards and strong customer relationships. The role emphasizes leadership, collaboration with frontline teams, and effective communication to ensure timely, accurate service delivery