Field Service Supervisor I

PowerToFly; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

EnerSys is seeking a field service leader to provide technical and application support for our stored energy solutions at customer sites in the Houston area. You will supervise field technicians, manage service projects, and ensure safety and compliance while driving service revenues.

The role requires strong mechanical/electrical aptitude, 5+ years of related experience, and a background in customer service. Travel to customer sites and coordination with multiple teams are essential.

Qualifications

• 5 years related experience
• 3+ years of customer service experience and field support
• Able to read, write and comprehend English
• Able to perform basic math (whole numbers, fractions, decimals)
• Solid mechanical and electrical aptitude
• College Degree preferred but will accept High school Diploma/GED with industry experience

Responsibilities

• Provide technical and application support for EnerSys products and services in the assigned area
• Develops and schedules projects for efficient use of resources
• Oversight of field support/techs and/or Shop Technicians
• Direct management of Service employees including training and performance reviews
• Ensure customer satisfaction and maintain safety and quality standards

Skills

Customer service

Mechanical aptitude

Electrical aptitude

English proficiency

Microsoft Office

Education

College Degree

High school Diploma/GED

Tools

ERP/SAP

Microsoft Office

Job description

EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Learn More About Energy Systems

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

• Maintain a safe, orderly, and clean work environment
• Report all injuries or incidents involving subordinates
• Develops and schedules projects for efficient use of resources
• Materials, equipment, and employees
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Oversight of physical plant and service vehicles
• Identify target end-user accounts, and sell service programs
• Customer relations and resolution of customer issues
• Direct management of Service employees including, but not limited to: training, performance reviews, recognition, goal setting, and salary administration
• Oversight of physical plant and service vehicles
• Inventory control
• Diagnosis and repair
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Provides the highest quality of service possible in order to assure customer satisfaction
• Generates substantial annual revenues
• Functions with little direction
• Completes compliance and job-specific training
• This position supervises field support/techs and/or Shop Technicians
• Other duties as assigned

Qualifications

• 5 years related experience
• Proficient computer knowledge of Microsoft office and internet
• 3 plus years of previous customer service experience and experience in field support
• Able to read, write and comprehend the English Language
• Able to perform basic math, adding, subtracting, multiply and divide in all units of measure, using whole numbers, fractions, and decimals
• Solid mechanical and electrical aptitude
• Able to problem solve equations
• College Degree preferred but will accept High school Diploma/GED with industry related experience

Preferred Qualifications
Advanced electrical and mechanical understanding
The use of test equipment and reading schematics
Experience with ERP/SAP a plus
College Degree in related field

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able and willing to be on-call.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)