Field Service Technician III

EnerSys; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

EnerSys is seeking a Field Service Technician III to deliver expert on-site service for energy systems and battery equipment. You will install, commission, maintain, and repair complex systems while prioritizing safety and uptime.

You will mentor junior technicians, manage small field projects, and document activities for performance reporting, ensuring quality and customer satisfaction in every engagement.

Qualifications

• Advanced field service experience including installation, commissioning, maintenance, and repair of complex equipment.
• Strong focus on safety, quality standards, and customer satisfaction.
• Ability to mentor junior technicians and lead small projects.

Responsibilities

• Provide expert on-site support for EnerSys Battery and Systems products.
• Diagnose and troubleshoot complex issues with advanced tools.
• Perform preventative maintenance and system upgrades to maximize uptime.

Skills

Field service expertise

Customer communication

Safety compliance

Leadership mentoring

Tools

Diagnostic tools

Electrical testing equipment

Forklift operation

Job description

Job Purpose

EnerSys is seeking a highly motivated and skilled Field Service Technician III to join our growing Energy Systems team! In this role, you will be a technical expert, providing advanced on‑site support to our valued customers. You will be responsible for the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on ensuring optimal performance and minimizing downtime. If you are a customer‑centric individual with a strong technical background, excellent problem‑solving skills, and a passion for delivering exceptional service, we encourage you to apply!

As a technical expert and team leader, you will provide comprehensive on‑site support for EnerSys Battery and Systems products and services. You will champion health and safety, quality, and standards while mentoring team members. Your leadership will be essential in achieving revenue and margin targets.

Essential Duties and Responsibilities

Advanced Field Service Expertise

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in‑depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventive measures to avoid costly downtime.

Customer Focus

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.

Training and Mentorship

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management

• Lead and manage small‑scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

Qualifications

Advanced Field Service Expertise

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in‑depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventive measures to avoid costly downtime.

Customer Focus

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.

Safety and Compliance

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.

Training and Mentorship

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.

Project Management

• Lead and manage small‑scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.

Administration and Reporting

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

General Job Requirements

• Must be able and willing to do overnight travel.
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific driver’s license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time.
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.