Field Service Supervisor – Equipment & Team Lead

Thompson Machinery; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

No-cost medical plan

Vision and dental insurance

401k matching

Tuition Reimbursement

Tool Purchase Assistance

Boot stipend

Bonus program

Job summary

Thompson Machinery, a leading Caterpillar dealer in Tennessee and Mississippi, seeks a Field Service Supervisor to lead skilled service mechanics and support staff at the Memphis location. You’ll assign work, optimize schedules, and ensure safe, efficient repairs while maintaining customer communication.

Ideal candidates have 5+ years of hands-on diagnostics on construction equipment, strong leadership, and excellent communication.

Qualifications

• Five or more years of hands-on equipment diagnostics and advanced troubleshooting on construction equipment.
• Service technician training and/or equipment maintenance training preferred.
• High school diploma preferred; technical education continued.

Responsibilities

• Manage skilled service mechanics and staff at the designated location.
• Assign work, direct staff, and ensure safe, efficient repairs.
• Coordinate with customers and supervisors on service progress.
• Conduct performance reviews for the unit and manage schedules.
• Travel as needed for meetings and training (less than 15%).

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma

Technical/equipment training

Job description

Thompson Machinery, a leading Caterpillar dealer in Tennessee and Mississippi, seeks a Field Service Supervisor to lead skilled service mechanics and support staff at the Memphis location. You’ll assign work, optimize schedules, and ensure safe, efficient repairs while maintaining customer communication.

Ideal candidates have 5+ years of hands-on diagnostics on construction equipment, strong leadership, and excellent communication.