Field Service Supervisor

ZipRecruiter; Philadelphia (Philadelphia County); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to supporting individuals in their homes and communities. As a Field Service Supervisor, you will lead a team of Direct Care Workers, ensuring they deliver high-quality care while fostering a supportive environment. Your role will involve training staff, managing schedules, and connecting clients with essential resources. This position offers the chance to make a real difference in people's lives while growing in a dynamic and supportive workplace. If you are passionate about healthcare and community service, this opportunity is perfect for you.

Qualifications

• Strong communication and teamwork skills required.
• Proven skills in data analysis and problem-solving are essential.

Responsibilities

• Facilitate and oversee Direct Care Workers (DCWs) providing care services.
• Manage shift coverage and track client referrals and onboarding.

Skills

Strong written and verbal communication skills

Teamwork

Data analysis

Organization

Problem-solving

Attention to detail

Client confidentiality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Job Description

Preventive Measures Home Health Care (PMHHC) provides support for people from all walks of life to live independently at home and be part of the community. If you want to be part of an excellent, forward-thinking, and growing company, apply today!

Position: Field Service Supervisor (FSS)

The FSS is responsible for facilitating and overseeing Direct Care Workers (DCWs) who provide direct care services to our clients. The FSS ensures that DCWs are trained on the client Plan of Care (POC) to deliver high-quality and efficient healthcare and supportive services. The FSS will also provide self-management goals and referrals to both internal and external resources. Additionally, the FSS is responsible for training, supporting, and developing all FSS staff. The role includes reviewing EVV data to ensure task completion and monitoring shift clock-ins and clock-outs.

Primary Job Responsibilities:

1. Assist with monthly Client QA visits and complete client surveys on caseload.
2. Update current DCW schedules with Home Care Clients.
3. Organize and conduct Wellness Check-ups for clients, as assigned by the DFO or requested by the Director.
4. Manage shift coverage by finding or providing coverage as needed.
5. Track overtime usage and coordinate with the Payroll Specialist for approval.
6. Oversee and track client referrals and onboarding of potential clients.
7. Manage the on-call phone and assign coverage as needed.
8. Update DCW schedules as required.
9. Assist with conducting intakes for new clients.
10. Identify and connect patients with community resources to facilitate referrals and address social service needs.
11. Assist with on-call phone rotation.

Job Skills:

• Strong written and verbal communication skills.
• Ability to work effectively in a team.
• Ability to follow through with delegated tasks.
• Proven skills in data analysis, organization, and problem-solving.
• Intermediate proficiency in Microsoft Office applications: Excel, Word, Outlook, PowerPoint.
• Strong attention to detail and follow-up.
• Ability to maintain client confidentiality and adhere to HIPAA laws.

Company website: https://preventivemeasuresinc.com/

Preventive Measures is committed to equal opportunity employment. We do not discriminate based on race, color, national origin, ancestry, citizenship status, sex, gender stereotyping, sexual orientation, gender identity or expression, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, childbirth, or related medical conditions, or any other protected characteristic. Employment is contingent upon passing all required background checks and clearances as per applicable laws.