Field Service Supervisor

griffithcareers; Maryland; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement Savings

Car allowance

Fuel card

Job summary

Griffith Careers in Maryland seeks a knowledgeable HVAC Field Service Supervisor to lead a team of HVAC Service Technicians and ensure top-quality customer service. The role emphasizes safety, adherence to procedures, and ongoing development of technicians through coaching and ride-alongs.

Responsibilities include monitoring performance, enforcing PPE and safety protocols, addressing customer issues promptly, and staying current with industry advances.

Qualifications

• 3+ years of supervisory experience.
• HVAC industry experience preferred.
• High School Diploma or Equivalent.
• Valid driver''s license.

Responsibilities

• Supervise a team of HVAC Service Technicians and ensure adherence to company procedures and policies.
• Conduct ride-alongs and post-service call audits to maintain quality standards.
• Provide timely customer service support and resolve inquiries or problems.
• Enforce PPE, safety protocols, and maintain high service quality in all customer interactions.
• Stay abreast of industry developments and train team accordingly.
• Promote and support the company brand and safety initiatives.

Skills

Leadership

Communication

Customer service

Active listening

Team leadership

Education

High School Diploma or Equivalent

Job description

We are looking for a knowledgeable and reliable individual to serve as a HVAC Field Service Supervisor.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your HVAC service team.

Responsibilities:

As anHVAC Field Service Supervisor you will handle day-to-day supervision over a team of HVACService Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.

Specific duties include:

• Monitors the skills and work performance of each assigned HVACService Technician to ensure team members are working up to their highest standards in all aspects of their position
• Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
• Conducts ride-alongs with HVACService Technicians and post-service call audits on a routine basis
• Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
• Resolves excessive consumption problems
• Stays abreast of industry technological developments and conveys this knowledge to team members
• Attends District safety meetings; interfaces effectively with other internal departments
• Promotes and supports the brand

Requirements:

As anHVAC Field Service Supervisor you must be knowledgeable and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 3+ years related supervisory experience
• HVACindustry experience preferred; and/or related industry experience a plus
• Exceptional leadership skills a must
• Valid driver's license and ability to meet the Company's motor vehicle policy

Benefits

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Dental coverage
• Retirement Savings
• Plus more!

Salary range is $70,000.00 - $75,000.00 per year plus a car allowance and fuel card.

We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.