Field Service Supervisor

Afognak Native Corporation; Lorton (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Afognak Native Corporation is seeking a Field Service Supervisor to oversee IMAP team visits, coordinate scheduling, and ensure contract compliance. The role requires strong leadership, technical expertise, and clear communication with technicians, government reps, and operations staff.

The ideal candidate will manage safety procedures, review reports, and assist in maintaining equipment PM checklists while traveling overseas as needed for QA oversight.

Qualifications

• Active Secret Clearance; TS Clearance preferred
• Bachelor's degree in a mechanical field from an accredited college or university AND a minimum of 3 years' experience in mechanical design, renovation, or HVAC/BAS maintenance, OR
• Associate's degree in a mechanical field from an accredited college or university AND a minimum of 5 years' experience in mechanical design, renovation, or HVAC/BAS maintenance
• Master's HVAC license AND 7 years' experience in mechanical design, renovation, or HVAC/BAS maintenance

Responsibilities

• Assist DPA, MM and SSM in developing, enforcing SOWs, SOPs, and safety procedures
• Coordinate visits for IMAP teams and resolve scheduling conflicts
• Ensure SOW compliance and professional conduct during visits
• Communicate feedback and program updates with IMAP technicians
• Verify documents before site arrival and review weekly status reports
• Prepare cost and labor estimates with government and team inputs
• Suggest SOW changes for government approval
• Review service reports for accuracy and completeness
• Review equipment PM checklists for clarity and detail
• Edit Bills of Material in SRs
• Coordinate with IMAP Logistics to procure parts
• Ensure technicians have tools and PPE needed
• Review Deltek timesheets for all technicians
• Advise on SOW matters with DPA, MM and TSMs
• Review technical data and SOW updates for accuracy
• Support GMMS data entry
• Travel overseas for QA oversight
• Complete inspection reports for QA visits
• Create/update maintenance checklists and procedures
• Identify trends and provide improvement recommendations
• Manage and provide feedback to IMAP technicians
• Maintain knowledge of applicable codes and regs
• Interview and vet prospective technicians

Skills

Leadership experience

Microsoft Office

Communication skills

Workflow management

Overseas travel readiness

Physical ability to lift 25 lbs

Safety regulations familiarity

Education

Bachelor's degree in mechanical field

Associate's degree in mechanical field

Master's HVAC license

Tools

GMMS

Job description

Description

The Field Service Supervisor (FSS) oversees the execution of all IMAP team visits for their assigned teams, and assists in all technical matters related to the IMAP contract, according to their technical background and expertise. This includes communicating with all technicians on assigned teams regarding any questions or issues encountered during each visit, communicating with the COR regarding SOW issues or adjustments, and communicating with the Operations and Logistics groups to resolve any scheduling or logistical issues. The position requires extensive knowledge and experience with technical work, equipment maintenance, regulations, and safety.

Primary/Major Duties And Responsibilities (Essential Functions)

• Assist Deputy Program Administrator (DPA), Maintenance Manager (MM) and Senior Service Managers (SSM) in developing, refining, and enforcing requirements for all contractual SOWs, SOPs, and safety procedures
• Assist Operations Team in resolving all conflicts or issues that arise while scheduling and coordinating visits for all assigned IMAP teams
• Responsible for the performance of assigned IMAP teams during each visit, ensuring that the SOW is completed in accordance with the contract, and in a professional manner
• Communicate regularly with assigned IMAP technicians to share feedback, expectations, program updates, and program best practices
• Ensure that assigned IMAP Technicians have all necessary documents and information before arrival to Posts, such as previous Service Reports (SR) and details of any corrective maintenance work requested prior to the visit
• Review Weekly Status Reports created by each team, to verify that the team is not deviating from their approved SOW, and managing their time appropriately
• Prepare cost and labor estimates for corrective maintenance work by working with Government representatives, IMAP Technicians, Post personnel, and any available proposals, blueprints, technical specifications, and related documents
• Propose Preventative and Corrective Maintenance SOW changes for each visit, as identified by assigned IMAP teams, for Government approval
• Review and edit Service Reports (SR) for each visit completed by assigned IMAP teams, to verify accuracy, clarity, and completeness of all information
• Review completed equipment PM checklists for each visit completed by assigned IMAP teams to ensure they are detailed, legible, complete, and that all information about work completed is included in the associated visit’s SR
• Edit and clarify Bills of Material (BOM) included in SR for each visit completed by assigned IMAP teams
• Coordinate with the IMAP Logistics team to identify and procure parts and materials related to assigned team visits or emergency response visits requested by OBO
• Coordinate with the Logistics Manager to ensure that all deployed technicians have required tools, equipment, and PPE required to complete their assigned SOW
• Review and approve Deltek Timesheets for all technicians on assigned IMAP Teams
• Work with DPA, MM, and TSMs to advise OBO, Facility Managers, and deployed IMAP technicians in all matters pertaining to SOW for assigned IMAP teams
• Review technical data, SOW updates, and summaries from assigned IMAP teams for accuracy and clarity.
• Support IMAP Data Entry Specialists to document IMAP work in client’s computerized maintenance management software (Global Maintenance Management System - GMMS)
• Travel to overseas work locations periodically for the purposes of Quality Assurance (QA) oversight over all assigned IMAP teams
• Complete necessary inspection reports and documentation required to support findings during QA Visits
• Work with DPM, MM, and SSMs to create and update standardized maintenance checklists and procedures for assigned IMAP teams, as necessary
• Identify unsatisfactory trends or repetitive discrepancies and present clear, concise, and appropriate recommendations to improve workflow or techniques that will enhance efficiency, quality, and safety
• Manage and give feedback to technicians on assigned IMAP teams to improve performance and quality of field work, including administering discipline, when necessary
• Maintain working knowledge of latest applicable technical codes and regulations, to ensure work completed by all assigned IMAP teams is in compliance
• Work with DPM and SSM to interview and vet all prospective technicians for assigned IMAP teams identified by IMAP Recruiters

Deliverables May Include

• Trip Completion Reports
• Timesheet Review and Approval
• Complete and accurate Bill of Materials (BOM)
• Performance Evaluations for Assigned Technicians
• Quality Inspection Reports for any QA Visits

Requirements

• Active Secret Clearance; TS Clearance preferred
• Bachelor's degree in a mechanical field from an accredited college or university AND a minimum of 3 years' experience in mechanical design, renovation, or HVAC/BAS maintenance management, OR
• Associate's degree in a mechanical field from an accredited college or university AND a minimum of 5 years' experience in mechanical design, renovation, or HVAC/BAS maintenance, OR
• Master's HVAC license AND 7 years' experience in mechanical design, renovation, or HVAC/BAS maintenance

Preferred Skills

• Must have experience with Microsoft Office Suite
• Excellent oral and written communication skills
• Experience with handling multiple concurrent workflows and meeting competing deadlines that may require quick turnaround
• Must have the physical ability to periodically travel overseas
• Must be able to work on ladders, access rooftops and other hard to reach area, and be able to lift and carry materials and tools in excess of 25 lbs
• Must be familiar with the requirements outlined by organizations associated with assigned IMAP teams, such as ASHRAE, ISA (111), OSHA, NFPA 70 (E), NEMA, and other safety regulations