Field Service Supervisor

MSI-Viking; Canton Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

MSI Viking is seeking an experienced metrology professional to lead and support our field service technicians. The role requires hands-on leadership, accountability, and ensuring calibration work complies with ISO/IEC 17025 standards.

You will review technician performance, provide technical guidance, prepare quotes, and travel as needed to customer sites while maintaining the highest service quality. High school diploma and metrology training required.

Qualifications

• 3–5 years of metrology experience required.
• Strong decision-making and critical-thinking skills.
• Ability to manage conflict and provide direction to employees.
• Basic computer skills, including Microsoft Windows, Excel, Word, and data entry.
• High school diploma or GED required.
• Formal metrology training or PMEL training preferred.

Responsibilities

• Ensure technicians complete required documentation for verification and calibration of CMMs, vision systems, optical comparators, surface plates, hardness testers, microscopes, and related equipment.
• Ensure field service work is performed in accordance with ISO/IEC 17025 procedures.
• Review and approve technicians' weekly time and monthly expenses.
• Provide technical support to technicians and customers.
• Prepare quotes and process orders for calibrations, repairs, retrofits, machine moves, and new equipment setup.
• Travel into the field as needed to assist technicians or follow up on customer concerns.
• Conduct employee reviews and support onboarding and offboarding activities.
• Help maintain technician accountability, productivity, and service quality.

Skills

Metrology experience

Decision making

Conflict management

Education

High school diploma or GED

Tools

PMEL training

Windows

Excel

Word

Job description

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MSI Viking is seeking an experienced metrology professional to lead and support our field service technicians. The ideal candidate is a hands-on leader who can provide technical guidance, maintain accountability, and help ensure field service work is completed efficiently while meeting company, customer, and ISO/IEC 17025 requirements.

Responsibilities

• Ensure technicians complete required documentation for verification and calibration of CMMs, vision systems, optical comparators, surface plates, hardness testers, microscopes, and related equipment
• Ensure field service work is performed in accordance with ISO/IEC 17025 procedures
• Review and approve technicians' weekly time and monthly expenses
• Provide technical support to technicians and customers
• Prepare quotes and process orders for calibrations, repairs, retrofits, machine moves, and new equipment setup
• Travel into the field as needed to assist technicians or follow up on customer concerns
• Conduct employee reviews and support onboarding and offboarding activities
• Help maintain technician accountability, productivity, and service quality

Required Skills and Experience

• 3–5 years of metrology experience required
• Strong decision-making and critical-thinking skills
• Ability to manage conflict and provide direction to employees
• Basic computer skills, including Microsoft Windows, Excel, Word, and data entry
• High school diploma or GED required
• Formal metrology training or previous Precision Measurement Equipment Laboratory (PMEL) training preferred

Physical Requirements

• Ability to lift up to 70 pounds
• Ability to bend, kneel, stand, and grasp objects as required

Why Work for MSI Viking?

Join a company built around precision, technical expertise, and strong customer relationships. You’ll have the opportunity to lead a skilled field service team while continuing to grow your knowledge and experience in metrology.