Metrology Field Service Lead

MSI-Viking

Canton Charter Township (MI)

On-site

USD 70,000 - 90,000

Full time

11 days ago

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Job summary

MSI Viking is seeking an experienced metrology professional to lead and support our field service technicians. The role requires hands-on leadership, accountability, and ensuring calibration work complies with ISO/IEC 17025 standards.

You will review technician performance, provide technical guidance, prepare quotes, and travel as needed to customer sites while maintaining the highest service quality. High school diploma and metrology training required.

Qualifications

3–5 years of metrology experience required.
Strong decision-making and critical-thinking skills.
Ability to manage conflict and provide direction to employees.
Basic computer skills, including Microsoft Windows, Excel, Word, and data entry.
High school diploma or GED required.
Formal metrology training or PMEL training preferred.

Responsibilities

Ensure technicians complete required documentation for verification and calibration of CMMs, vision systems, optical comparators, surface plates, hardness testers, microscopes, and related equipment.
Ensure field service work is performed in accordance with ISO/IEC 17025 procedures.
Review and approve technicians' weekly time and monthly expenses.
Provide technical support to technicians and customers.
Prepare quotes and process orders for calibrations, repairs, retrofits, machine moves, and new equipment setup.
Travel into the field as needed to assist technicians or follow up on customer concerns.
Conduct employee reviews and support onboarding and offboarding activities.
Help maintain technician accountability, productivity, and service quality.