Field Service Supervisor

MSI VIKING; Canton Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

MSI Viking, a precision metrology company, seeks an experienced metrology professional to lead and support field service technicians. The ideal candidate will provide technical guidance, maintain accountability, and ensure calibrations and service tasks meet customer and ISO/IEC 17025 requirements.

You will review technician time and expenses, travel as needed, and help develop quotes for calibrations, repairs, and equipment setup while mentoring staff through onboarding and performance reviews.

Qualifications

• 3–5 years of metrology experience required.
• Strong decision-making and critical-thinking skills.
• Ability to manage conflict and provide direction to employees.
• Basic computer skills, including Microsoft Windows, Excel, Word, and data entry.
• High school diploma or GED required.
• Formal metrology training or previous PMEL training preferred.

Responsibilities

• Ensure technicians document calibration/verification of CMMs, vision systems, and related equipment.
• Follow ISO/IEC 17025 procedures for field service.
• Review and approve weekly times and monthly expenses.
• Provide technical support to technicians and customers.
• Prepare quotes and process calibration, repair, retrofit, move, and setup orders.
• Travel as needed to assist technicians and address customer concerns.
• Conduct employee reviews and support onboarding/offboarding.
• Maintain technician accountability, productivity, and service quality.

Skills

Metrology experience

Leadership

Decision making

Conflict resolution

MS Office

PMEL training

Education

High school diploma or GED

Job description

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MSI Viking is seeking an experienced metrology professional to lead and support our field service technicians. The ideal candidate is a hands-on leader who can provide technical guidance, maintain accountability, and help ensure field service work is completed efficiently while meeting company, customer, and ISO/IEC 17025 requirements.

Responsibilities

• Ensure technicians complete required documentation for verification and calibration of CMMs, vision systems, optical comparators, surface plates, hardness testers, microscopes, and related equipment
• Ensure field service work is performed in accordance with ISO/IEC 17025 procedures
• Review and approve technicians' weekly time and monthly expenses
• Provide technical support to technicians and customers
• Prepare quotes and process orders for calibrations, repairs, retrofits, machine moves, and new equipment setup
• Travel into the field as needed to assist technicians or follow up on customer concerns
• Conduct employee reviews and support onboarding and offboarding activities
• Help maintain technician accountability, productivity, and service quality

Required Skills and Experience

• 3–5 years of metrology experience required
• Strong decision-making and critical-thinking skills
• Ability to manage conflict and provide direction to employees
• Basic computer skills, including Microsoft Windows, Excel, Word, and data entry
• High school diploma or GED required
• Formal metrology training or previous Precision Measurement Equipment Laboratory (PMEL) training preferred

Physical Requirements

• Ability to lift up to 70 pounds
• Ability to bend, kneel, stand, and grasp objects as required

Why Work for MSI Viking?

Join a company built around precision, technical expertise, and strong customer relationships. You’ll have the opportunity to lead a skilled field service team while continuing to grow your knowledge and experience in metrology.