Field Service Supervisor

Legrand AV, Inc.; Canonsburg (Washington County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K company match

PTO & holidays

Disability benefits

Parental leave

Job summary

Legrand is seeking a Field Service Supervisor for the Starline Team in Canonsburg, PA. The role oversees Field Service Technicians, coordinating with Technicians, Coordinators, Sales, End Users, and Contractors to ensure timely, high-quality service. Domestic and international travel is required.

The position calls for leadership of remote technicians, mentoring, and strong MS Office skills, with a focus on safety and testing equipment planning. Office three days per week may be required.

Qualifications

• Must be able to lead a team of remote Field Technicians.
• Strong communication with customers and internal teams.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead a team of remote Field Technicians.
• Write work instructions and MOPs.
• Order materials and equipment from Starline and vendors.
• Review Technician field reports.
• Manage warehouse/rental inventory.
• Train and mentor technicians.
• Identify testing equipment needs for on-site services.
• Support relationships with third party contractors.
• Quote rework to customers and reps.
• Conduct One-on-One meetings with Technicians.
• Annual performance reviews and career planning.
• Communicate effectively with customers in writing and speech.

Skills

Team leadership

Field service

Communication

MS Office

Travel

Education

High school diploma

Tools

Electrical testing tools

Job description

Legrand has an exciting opportunity for a Field Service Supervisor to join the Power & Thermal Management Division supporting the Starline Team in Canonsburg, PA. The Field Service Supervisor role will supervise Starline's Field Service Technicians. The Supervisor works directly with Technicians, Coordinators, Sales, End Users, and Contractors to ensure that all services are completed on time and to a high degree of quality. The employee must be willing and able to travel domestically and internationally.

• Lead a team of remote Field Technicians.
• Write work instructions and methods of procedure (MOP's).
• Order materials and equipment from Starline and vendors.
• Review Technician field reports.
• Manage warehouse/rental inventory.
• Train and mentor internal and third-party technicians.
• Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing.
• Support the development of relationships with third party contractors around the world.
• Quote rework to customers and representatives.
• Conduct frequent One-on-One meetings with each Technician.
• Conduct annual reviews with the Technicians and develop career plans.
• High school diploma or equivalent.
• Five years of experience working in a supervisory role.
• Must be able to work in office 3 days a week.
• Proficiency with Microsoft Office and Windows.
• Valid Driver's License.
• Ability to rent a vehicle.
• Ability to obtain government-mandated security clearances.
• Ability to obtain a company credit card with credit limit of $5,000.
• Experience using power and electrical testing tools and equipment.
• Advanced knowledge of and experience working with electrical components and meters.
• Willingness to complete mandated training and certification programs.
  
• Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users.
  

Knowledge, Skills, and Abilities:

• Must be able to effectively communicate with customers verbally and in writing.
• MS Windows/MS Office experience - Word, Excel, and Outlook in particular.
• Service oriented, actively looking for ways to help others and provide solutions.
• Excellent critical thinking skills using logic and reasoning.
• Ability to present and maintain yourself professionally as a Starline representative. The employee must follow applicable dress and conduct expectations and act respectfully with others while at a job site.
• Ability to travel, by airplane and by rental or personal vehicle to customer sites.
• Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on rare occasions.
• Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users.
  

Working Conditions/Physical Requirements:

• Work performed at customer sites may be on active construction sites, which will require, in certain areas; the use of personal protective equipment, such as safety glasses, specific footwear, mandatory hearing protection and electrical safety clothing.
• Ability to work remotely.
• Ability to stand for prolonged periods of time.
• Ability to climb ladders and perform work while standing on a ladder.
• Ability to lift and carry up to 75 lbs occasionally; ability to lift and carry up to 25 lbs daily.
• Travel up to 30% of the time via car or airplane.
• Ability to work long hours as needed at customer sites.
  

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Trusted by the world's largest hyperscalers, Legrand's Power & Thermal Management division helps operators manage the critical infrastructure that powers modern data centers. Through a portfolio of best-in-class brands spanning power, cooling, connectivity, management, and supporting infrastructure, we enable customers to deploy, operate, and scale high-density environments. Combining deep domain expertise with a customizable design approach and dedicated support services, we help customers build and operate resilient infrastructure that meets current performance requirements while adapting to future demands. Power & Thermal Management industry-leading brands include Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos Industries, and ZPE Systems.

• comprehensive medical, dental, and vision coverage,
• distinctive benefits like a high employer 401K match,
• paid time off (PTO) and holiday pay,
• short-term and long-term disability benefit plans,
• above-benchmark paid maternity and parental leave,
• bonus opportunities in accordance with the Company's incentive plans,
• paid time off to volunteer,
• an active/growing Employee Resource Group network.

For more information, visit legrand.us.