Field Service Supervisor

Legrand; Canonsburg (Washington County); On-site; USD 85,000 - 110,000; Full time

Job summary

Legrand is seeking a Field Service Supervisor to lead Starline’s Field Service Technicians in Canonsburg, PA. The role collaborates with Coordinators, Sales, End Users, and Contractors to ensure on-time, high-quality service and requires domestic and international travel.

You will write work instructions, assist with project quotes, manage inventory, and mentor technicians while advancing testing capabilities and safety.

Qualifications

• High school diploma or equivalent.
• Five years of experience in a supervisory role.
• Must be able to work in office 3 days a week.
• Proficiency with Microsoft Office and Windows.
• Valid Driver’s License.
• Ability to rent a vehicle.
• Ability to obtain government-mandated security clearances.
• Ability to obtain a company credit card with credit limit of $5,000.
• Experience using power and electrical testing tools and equipment.
• Advanced knowledge of and experience working with electrical components and meters.
• Willingness to complete mandated training and certification programs.

Responsibilities

• Lead a team of remote Field Technicians.
• Write work instructions and methods of procedure (MOP’s).
• Provide support for quoting high-profile projects.
• Order materials and equipment from Starline and vendors.
• Review Technician field reports.
• Manage warehouse/rental inventory.
• Train and mentor internal and third-party technicians.
• Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing.
• Support the development of relationships with third party contractors around the world.
• Quote rework to customers and representatives.
• Conduct frequent One-on-One meetings with each Technician.
• Conduct annual reviews with the Technicians and develop career plans.
• Approve expense reports.
• Hire new technicians.
• Approve technician overtime.

Skills

Communication

Windows & Office

Customer service

Critical thinking

Professional demeanor

Travel

Education

High School Diploma or Equivalent

Tools

MS Windows

MS Office

Electrical testing tools

Job description

Job Description

Legrand has an exciting opportunity for a Field Service Supervisor to join the Data Center Power and Control Starline Team in Canonsburg, PA. The Field Service Supervisor role will supervise Starline’s Field Service Technicians. The Supervisor works directly with Technicians, Coordinators, Sales, End Users, and Contractors to ensure that all services are completed on time and to a high degree of quality. The employee must be willing and able to travel domestically and internationally.

Responsibilities

• Lead a team of remote Field Technicians.
• Write work instructions and methods of procedure (MOP’s).
• Provide support for quoting high-profile projects.
• Order materials and equipment from Starline and vendors.
• Review Technician field reports.
• Manage warehouse/rental inventory.
• Train and mentor internal and third-party technicians.
• Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing.
• Support the development of relationships with third party contractors around the world.
• Quote rework to customers and representatives.
• Conduct frequent One-on-One meetings with each Technician.
• Conduct annual reviews with the Technicians and develop career plans.
• Approve expense reports.
• Hire new technicians.
• Approve technician overtime.

Qualifications

• High school diploma or equivalent.
• Five years of experience working in a supervisory role.
• Must be able to work in office 3 days a week.
• Proficiency with Microsoft Office and Windows.
• Valid Driver’s License.
• Ability to rent a vehicle.
• Ability to obtain government-mandated security clearances.
• Ability to obtain a company credit card with credit limit of $5,000.
• Experience using power and electrical testing tools and equipment.
• Advanced knowledge of and experience working with electrical components and meters.
• Willingness to complete mandated training and certification programs.

Knowledge, Skills, And Abilities

• Must be able to effectively communicate with customers verbally and in writing.
• MS Windows/MS Office experience – Word, Excel, and Outlook in particular.
• Service oriented, actively looking for ways to help others and provide solutions.
• Excellent critical thinking skills using logic and reasoning.
• Ability to present and maintain yourself professionally as a Starline representative. The employee must follow applicable dress and conduct expectations and act respectfully with others while at a job site.
• Ability to travel, by airplane and by rental or personal vehicle to customer sites.
• Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on rare occasions.
• Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users.

Working Conditions/Physical Requirements

• Work performed at customer sites may be on active construction sites, which will require, in certain areas; the use of personal protective equipment, such as safety glasses, specific footwear, mandatory hearing protection and electrical safety clothing.
• Ability to work remotely.
• Ability to stand for prolonged periods of time.
• Ability to climb ladders and perform work while standing on a ladder.
• Ability to lift and carry up to 75 lbs occasionally; ability to lift and carry up to 25 lbs daily.
• Travel up to 30% of the time via car or airplane.
• Ability to work long hours as needed at customer sites.

About Legrant

Legrant is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrant is a global, publicly traded company listed on the Euronext (Legrant SA EPA: LR). For more information, visit www.legrantgroup.com/en

ABOUT US

Legrant, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrant.us

About Legrant’s Data Center Power And Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrant’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

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Equal Opportunity Employer