Field Service Specialist II

Milwaukee Succeeds; Milwaukee, Northern (WI, KY); Hybrid; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation in Wisconsin seeks a Field Service Specialist II to provide technical expertise on TA Instruments' product suite across multiple customer laboratories in pharmaceuticals, life sciences, and related sectors. You will diagnose, repair, install, calibrate, and support instruments, with a focus on reliable service and customer satisfaction.

The role requires 0–2 years of instrument experience, a valid driving license and passport, and willingness to travel within the territory,

Qualifications

• Associates degree in chemistry, engineering, biology, or other science; bachelor’s degree preferred.
• 0–2 years of experience with installation, maintenance, troubleshooting of scientific instrumentation; familiarity with TA Instruments product suite preferred.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems; assists with parts management.
• Repairs, installs and uses all supported instrument models; calibrates instruments for efficient performance.
• Prepares service reports and documentation; maintains manuals and drawings for efficiency.
• Documents work in progress and completed work; submits paperwork on time to management.
• Establishes and maintains professional communication with customers and internal resources.
• Learns about service products and contracts and effectively conveys information to customers.

Skills

Customer focus

Interpersonal skills

Time management

Analytical thinking

Communication skills

Independent

Problem solving

Education

Associates Degree in science

Bachelor’s degree preferred

Tools

TA Instruments product suite

Job description

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Waters Materials Sciences Division's Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.

As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who use our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Materials Sciences Division is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the Wisconsin Service Territory.

Field Service Specialist II Req. # 27269 Job Family FV - Field Service Location US-WI Pay Range Minimum USD $67,500.00 Pay Range Maximum USD $112,500.00

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

Qualifications

• Education:

  • Associates Degree in Chemistry, Engineering, Biology, or other science related field
    • Bachelors Degree preferred

• Experience:

  • 0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA)
  • Ability to perform effective system level troubleshooting

• Competencies:

  • Must possess a strong customer focus
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
  • Personal sense of integrity and trust; ethical practice
  • Must be independent and able to make decisions
  • Effective time management skills
  • System level approach to problem solving
  • Analytical attitude with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

• Travel:

  • A clean driving license and a valid passport will be required
  • This is a territory-based position with travelling within your designated territory, and occasional overnight travel will be required

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words Field Service, Service, Differential Scanning Calorimetry, Thermogravimetric Analysis, Rheology #TAI

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.