Field Service Specialist II

TA Instruments; Madison (WI); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation in Wisconsin is seeking a Field Service Specialist II to install, calibrate and service TA Instruments' scientific instrumentation across multiple labs. You will diagnose issues, perform repairs, train customers and document activities.

The role requires an Associate degree in a science field (Bachelor's preferred) and 0-2 years of instrument service experience; a clean driving license and passport may be needed for travel within the territory.

Qualifications

• Associates Degree in Chemistry, Engineering, Biology, or other science related field.
• Bachelor's degree preferred.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems; assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; calibrates instruments for efficient performance.
• Prepares reports and documentation of service and repair activities; maintains manuals and service notes for efficiency.
• Documents work progress and completes required paperwork in a timely manner.
• Maintains prompt professional communications with customers and internal resources.
• Gives information on service products and contracts to customers.

Skills

Customer focus

Interpersonal savvy

Integrity

Independence

Time management

Analytical thinking

Communication skills

Education

Associate degree in science

Bachelor's degree preferred

Job description

Field Service Specialist II

Req. #: 27269

Job Family: FV - Field Service

Location: US-WI

Pay Range Minimum: USD $67,500.00

Pay Range Maximum: USD $112,500.00

Overview

Waters Materials Sciences Division's Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who use our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. Waters Materials Sciences Division is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the Wisconsin Service Territory.

Typical tasks of the position include, but are not limited to

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

The successful candidate will have a combination of knowledge, skills, and experience that would include the following

Education

• Associates Degree in Chemistry, Engineering, Biology, or other science related field
  • Bachelors Degree preferred

Experience

• 0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA)
• Ability to perform effective system level troubleshooting

Competencies

• Must possess a strong customer focus
• Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
• Personal sense of integrity and trust; ethical practice
• Must be independent and able to make decisions
• Effective time management skills
• System level approach to problem solving
• Analytical attitude with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel

• A clean driving license and a valid passport will be required
• This is a territory-based position with travelling within your designated territory, and occasional overnight travel will be required

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.