Field Service Specialist

Metric Bio; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Metric Bio is seeking a Field Service Specialist to install and implement new systems, perform preventative maintenance, and troubleshoot complex MRI-based medical devices across the US. The role involves remote and on-site support, documenting service activities, and supporting customers through the full system lifecycle.

Ideal candidates have 5+ years of MRI experience, a strong background in electrical/mechanical systems, and the ability to work independently with hands-on troubleshooting of

Qualifications

• 3+ years' field service experience within medical devices or capital equipment.
• 5+ years' MRI experience strongly preferred.
• AS/BS in Electrical, Biomedical or Computer Engineering.
• Strong understanding of electrical, mechanical, hydraulic and pneumatic systems.
• Experience troubleshooting analogue/digital electronics, software and networking.
• Highly organised, hands-on and comfortable working independently.

Responsibilities

• Installing and implementing new systems
• Performing preventative maintenance and repairs
• Troubleshooting complex electrical, mechanical, software and networking issues
• Providing remote and on-site technical support
• Diagnosing system failures and completing service documentation
• Supporting customers across the full system lifecycle

Skills

Field service experience

MRI experience

Electrical systems

Mechanical systems

Software & networking troubleshooting

Independent work

Education

AS/BS in Electrical, Biomedical or Computer Engineering

Tools

MRI systems

Job description

What you will be doing:

• Installing and implementing new systems
• Performing preventative maintenance and repairs
• Troubleshooting complex electrical, mechanical, software and networking issues
• Providing remote and on-site technical support
• Diagnosing system failures and completing service documentation
• Supporting customers across the full system lifecycle

What we are looking for:

• 3+ years' field service experience within medical devices or capital equipment
• 5+ years' MRI experience strongly preferred
• AS/BS in Electrical, Biomedical or Computer Engineering
• Strong understanding of electrical, mechanical, hydraulic and pneumatic systems
• Experience troubleshooting analogue/digital electronics, software and networking
• Highly organised, hands-on and comfortable working independently

The role:

• Remote / Field-based - Florida
• ~80% travel
• 2nd and 3rd shift availability required

Metric Bio are proud to be supporting a pioneering medical technology company transforming surgery through incisionless treatment. Their technology combines MRI and focused ultrasound to deliver highly precise treatments without traditional surgery.

They are now looking for a Field Service Specialist to join their US team, supporting some of the most advanced medical systems in the world.

This is a fantastic opportunity to work on cutting-edge MRI and focused ultrasound technology that is genuinely changing how patients are treated.