Field Service Specialist

Zoetis Spain SL; Suffolk, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Zoetis is seeking a Field Service Specialist to manage the Hatchery Inovo Process across 3-5 hatcheries in the Suffolk, VA area. The role includes preventive maintenance on Biodevices, field service, and emergency repairs with after-hours availability.

The position requires 1–5 years of related experience, strong mechanical aptitude, and bilingual English/Spanish communication. On-site work at hatcheries with travel expected; safety procedures must be followed.

Qualifications

• Associates degree in Electro/Mechanical Systems or bachelor’s in poultry science or related field.
• Experience may be considered in lieu of educational requirement.
• Bilingual English/Spanish preferred.
• 1–5 years of related experience in field service or maintenance.

Responsibilities

• Perform scheduled Preventive Maintenance on Biodevices at hatcheries.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Participate in Territory After Hours Support and Repairs.
• Communicate with assigned hatcheries and complete reporting forms and procedures.
• Manage Hatchery Inovo Process for 3–5 hatcheries in territory.
• Manage Zoetis Operator Training Program for 25+ customer employees.
• Facilitate vaccine and sanitation preparation for Zoetis Devices.
• Support Zoetis Process Evaluation Program.
• Adhere to safety procedures and report as required.

Skills

Bilingual English/Spanish

Mechanical aptitude

Organizational skills

Self-motivated / self-starter

Effective communication

Problem solving / critical thinking

Microsoft Word / Excel / Outlook

Education

Associates degree in Electro/Mechanical Systems

Bachelor’s degree in Poultry Science or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

## Field Service SpecialistApply: US VA Remote: Full time: Posted Yesterday: JR00021667Location: Virginia POSITION SUMMARY The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Position should be in the Suffolk, Virginia area. POSITION RESPONSIBILITIES* Perform scheduled Preventive Maintenance on all assigned Biodevices.* Provide electrical/mechanical support and perform emergency repairs as needed* Understand and follow Electrical Schematics.* Required Participation in Territory After Hours Support and Repairs.* Zoetis Field Service Technician responsible for all communication with assigned hatcheries.* Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.* Manage the Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries* Manage the Zoetis Operator Training Program for 25+ people (customer employees)* Facilitate the vaccine and sanitation preparation program for all Zoetis Devices* Support and conduct the execution of the Zoetis Process Evaluation Program* Principle for collecting and reporting all important information within Zoetis FieldAware System* Follow all safety/precautionary procedures.* Regular communication with supervisor* Other Duties as AssignedEDUCATION AND EXPERIENCE:* Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution.* Experience may be considered in lieu of educational requirement* Normally requires 1 - 5 years of related experience. TECHNICAL SKILLS:* Bilingual (English/Spanish) preferred* Proven Mechanical Aptitude* Proficient organizational skills* Self-motivator and self-starter* Strong critical thinking problem solving, judgment, and initiative* Effective communication skills are necessary to interact directly with multiple levels of customer management* Basic computer skills using Word / Excel / and Outlook PHYSICAL POSITION REQUIREMENTS:* Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.* Heat and Humidity above average is common.* Available for unsocial work hours due to On-Call work beyond 40-hour work week. (weeknights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face).* Lift more than 25 pounds.* Periodic Overnight Travel Required. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.This position is also eligible for short-term incentive compensation.This position is also eligible for long-term incentives.In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.Visit zoetisbenefits.com to learn more.