Field Service Specialist

Avantik; Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401K with match

Job summary

Avantik is seeking a Field Service Engineer to service histology laboratory equipment across customer sites within the Springfield, MA area and nationwide as needed. You will coordinate with the Service Coordinator, perform repairs and PMs, and maintain clear communication on ETA, status, and completion while upholding Avantik standards.

The role requires travel to customer locations, and the candidate should be able to lift up to 50 pounds, interpret schematics, and work effectively as part of

Qualifications

• Ability to diagnose and repair histology lab equipment.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Willingness to travel to customer sites and manage service calls.

Responsibilities

• Perform emergency repairs and preventive maintenance per Avantik standards.
• Maintain inventory of parts for on-site repairs and PMs.
• Coordinate with customers and Service Coordinator for ETA and status updates.

Skills

Basic mechanical aptitude

Basic PC skills

Strong verbal and written comms

Team player

Interpret schematics

Lift 50 pounds / stand long

Travel willingness

Job description

Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.

It is critical that the new hire resides in Springfield, MA area

Summary/objective:

Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs, concerns, and questions they might have. Working with their assigned Service Coordinator, coordinate schedule with customer and maintain communication regarding estimated time of arrival, job status, equipment status, and time of completion and departure from account along with their direct manager and the customer. Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all times.

Essential functions:

• Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols.
• Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks
• Evaluate client labs for additional service opportunities
• Compile necessary service reports for repairs and PM date stickers for all instruments service
• Coordinate schedule with client and maintain communication regarding estimated time of arrival
• Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location
• Follow up with Service Coordinator to ensure service documentation is up to date and complete
• Restock inventory as parts become available. Take physical inventory of warehouse as requested
• Review service schedule for upcoming week and plan accordingly
• Attend scheduled FSE meetings as required
• Coordinate all quotes with the office staff
• Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site
• Follow up on any pending contract renewals and PM jobs that have not yet been closed
• Report service issues and/or customer feedback to your manager
• Maintain an organized service vehicle ensuring successful site visits for upcoming week
• Basic mechanical aptitude and skills
• Basic PC skills
• Solid verbal and written communication skills
• Team player
• Ability to interpret schematics and illustrated parts drawings
• Ability to lift 50 pounds and stand for long periods of time
• Required travel (car is provided) is required to provide service at customer locations
• Travel by driving or flying is required based on the needs of the business
• Overnight stays are required on an as needs basis to complete service needs of the customer

• competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more.

Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ

Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate

Learn more at www.avantik.com

Avantik is an Equal Opportunity Employer