Field Service Specialist

Specialty Tapes; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Paid Time Off Days

Job summary

Specialty Tapes in Birmingham, Alabama is looking for a Field Services Specialist who will be responsible for servicing racking customers in their territory. This role involves making sales calls, maintaining customer relationships, and bridging sales and customer service while collaborating with sales and engineering.

The ideal candidate will have 3 years of experience in route sales or customer service, strong communication skills, and a clean driving record. A comprehensive benefits package, including health insurance and a 401(k), is offered along with paid time off and milestones for performance-based increases.

Qualifications

• 3 years preferred in route sales and/or customer service.
• A clean driving record is required.

Responsibilities

• Service racking customers within the defined territory.
• Make sales calls and maintain existing customer relationships.
• Review customer needs for products requiring rework or repair.

Skills

Excellent communication skills

Mechanical aptitude

Route sales experience

Customer service experience

Education

Associates from an accredited college or university

Job description

The Field Services Specialist helps the Company achieve their core value of being Customer Focused by servicing our racking customers within their defined territory. This includes making sales calls on existing customers and securing new customers.

Field Services Specialist: Makes sales calls in your territory, maintaining existing customers and earning the business of new customers in your territory. Review needs of customers asking if they have any products requiring rework or repair and if they have any new projects requiring quotation. Picking up and dropping off racks within your territory. Acting as the face of the company. Bridging sales and customer service. Working cross functionally with sales, manufacturing and engineering. Reporting to the sales representative within your defined territory. This position requires excellent communication skills, mechanical aptitude, significant driving and a dedication to sales growth and best in class customer service. Other duties and tasks as assigned.

This position pays base plus earned commissions and bonuses.

Education: Associates from an accredited college or university preferred.

Experience: 3 year(s) preferred in route sales and/or customer service.

A clean driving record.

Physical Effort

• Lift/Carrying Frequency Distance Activity
• 1.1 - 10 lbs. Constantly (80%-100%)
• 11 - 25 lbs. Constantly (80%-100%)
• 26 - 50 lbs. Constantly (80%-100%)
• 51 - 75 lbs. Periodically (30%-54%)

Benefits

• New hire increases based on performance at your 90-day, 6-month, and 12-month milestones
• Earn rewards with your tenure with the company, which focuses on experiences and wellness
• 6 Paid Time Off Days every year
• Vacation time increases with your tenure with the company
• Service days to volunteer in your community
• Health, vision, and dental insurance
• Health Savings Account with a company contribution for every employee who enrolls in our medical insurance
• $25,000 Life Insurance Policy paid by the company for every full-time employee
• Voluntary insurance options including Short Term Disability, Long Term Disability, Accident, Hospital Indemnity, Life Insurance & AD&D
• Employee Assistance Program to support employees with personal and/or work-related challenges
• 401(k) with a generous company match
• Continuing education programs and resources for career development
• Build-out bonus eligibility
• And more!

Amtraco: EPSI, STM, and SBM is an equal opportunity employer and drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.