Field Service Spares Engineer

Voith Paper; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexibility with Work/Life Balance

Competitive Compensation and Benefits Package

401K with generous company match

Climate-Neutral Footprint Worldwide

Tuition reimbursement

Job summary

Voith Paper in Appleton, WI is seeking a Field Service Spares Engineer. This role involves technical activities surrounding spare parts identification, design, and customer engagement. Candidates should possess a bachelor's degree in mechanical or industrial engineering, with experience in the paper industry valued. Responsibilities include identifying parts, creating CAD models, and conducting customer site visits. Offering a flexible Work/Life Balance and a competitive compensation package, this is an excellent opportunity for technically skilled professionals to make an impact.

Qualifications

• Experience in parts & services or the paper industry highly valued.
• Ability to work independently while building strong cross-functional collaboration.
• Hands-on experience in technical environments.

Responsibilities

• Identify parts from assemblies and multi-drawings.
• Create and revise 2D/3D models and specifications.
• Conduct customer site visits for inspection and recommendations.
• Discuss directly with customers regarding spare parts requests.

Skills

Technical drawing interpretation

CAD software experience

Analytical and problem-solving

Excellent communication skills

Knowledge of paper machines

SAP experience

Education

Bachelor's degree in mechanical or industrial engineering

Job description

Field Service Spares Engineer

Appleton, WI

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.

Reasons you'll love working here

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary

We are looking for a proactive and technically skilled person to join our Parts & Services team. In this role, you will take ownership of technical activities related to spare parts identification, design, and support, acting as a key link between engineering, manufacturing, sales, purchasing, and our customers.

This is a dynamic position with high visibility, offering the opportunity to collaborate with multiple departments – Sales, Purchasing, Manufacturing, Quality, Engineering, and Service – while also engaging directly with customers in the field. It is an excellent opportunity for professionals who want to apply their technical expertise, influence decisions, and make an impact in a segment that is expanding rapidly within our organization.

Responsibilities

• Identify parts from assemblies and multi‑drawings.
• Create, adapt, and revise 2D/3D models and drawings; define tolerances and specifications in alignment with standards under guidance.
• Support in creating Material Masters for own identification parts.
• Prepare maintenance kits/BOMs and technical recommendations, support cost dept and sales technical arguments.
• Conduct customer site visits for equipment inspection and technical recommendation.
• Assist customers with the detailed explanation of requested parts.
• Ability to discuss directly with customers regarding spare parts requests.
• Knowledge over part life cycle and equipment process.
• Determine the best source for purchased and manufactured parts using local and international suppliers.
• Support warranty investigations, vendors, workshop with inputs and documentation.
• Participate in continuously improving processes, standards, and customer satisfaction.
• Travel up to ~20% for customer visits and production floor work.

Required Skills/Abilities

• Previous experience in parts & services or in paper industry is highly valued.
• Experience with technical drawing interpretation and CAD software.
• Ability to work independently while building strong cross‑functional collaboration.
• Strong analytical and problem‑solving skills, with hands‑on experience in technical environments.
• Excellent communication skills with both technical and non‑technical audiences.
• Knowledge of paper machines or paper production processes.
• Experience with SAP and documentation systems is a plus.

Education

• Bachelor's degree in mechanical, Industrial, or related Engineering field – or proven technical experience in spare parts, or related industries.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.