Field Service Process Intern

Voith Paper; Appleton (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Voith Paper is seeking an Intern for Field Service to assist in project execution and strategy development for current and future states. You will work with senior leaders to develop actionable projects and tools to improve service processes and profitability, while managing multiple tasks to meet deadlines.

The role targets undergrad or grad students in engineering fields and requires strong interpersonal, analytical, and problem-solving skills, with willingness to travel to our plants and

Qualifications

• Undergraduate or graduate student pursuing a degree in Chemical Eng, Mechanical Eng, Material Science, Textile Eng, Electrical Eng, Industrial Eng or related field.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Support Field Service Experts in manufacturing processes and process optimization.
• Troubleshooting products in operation on paper machines.
• Complete customer service orders and commission new equipment.
• Lead continuous improvement in service from process, mechanical, and automation perspectives.
• Evaluate opportunity management using Salesforce and develop improvement ideas; facilitate meetings to improve current processes.
• Provide problem-solving expertise to find solutions.
• Assigned to a project to complete during internship.
• Work with a mentor from the Operations team.
• Present a project review to peers and management at internship end.

Skills

Interpersonal skills

Communication skills

Data analysis

Problem solving

Team collaboration

Microsoft Office

Education

Chemical Engineering

Mechanical Engineering

Material Science

Textile Engineering

Electrical Engineering

Industrial Engineering

Job description

Job Description

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Process Intern - Appleton, WI

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you'll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary

The Intern, Field Service position will assist in project execution and strategy development for both current and future states. This position will work closely with the VP of Service, Department Managers of Service, and Field Service Experts to develop actionable projects and useful tools to improve the service process and profit generation. The ideal candidate will be able to handle and develop multiple projects while meeting deadlines.

The ideal candidate should be an undergraduate or graduate student pursuing a degree in Chemical Engineering, Mechanical Engineering, Material Science, Textile Engineering, Electrical Engineering, Industrial Engineering or a related field. The applicant must possess strong interpersonal and communication skills, exhibit excellent problem-solving and data analysis abilities, and demonstrate creativity and self-motivation. The ability to collaborate effectively within a team environment is also essential for this position.

Responsibilities

• Support Field Service Experts in: Manufacturing processes and process optimization, Troubleshooting our products in operation on paper machines, Complete customer service orders and commission new equipment
• Lead continuous improvement activities in the service of our customers from a process, mechanical, and automation perspective.
• Evaluate opportunity management using Sales Force and develop and execute improvement ideas. This will include facilitating meetings to improve the current process.
• Provide problem solving expertise to find solutions
• Assigned to a project that can be completed during the internship / co-op assignment
• Work with a mentor from the Operations team
• A project review presentation will be given to peers and management at the end of the internship to showcase your contributions as an intern.

Must be mobile during the training period, open to travel to areas where we have a manufacturing plant or where there is a large customer base. The final geographic area depends on the best fit, but the likely areas can be discussed during the interview process.

Required Skills/Abilities

• Undergraduate or graduate student working towards their degree in one of the following areas: Chemical Engineering, Mechanical Engineering, Material Science, Textile Engineering, Electrical Engineering, Industrial Engineering or a related field
• Service work consists of considerable time on and around machinery including paper machines. You must be comfortable in an industrial environment. Some lifting, stooping, kneeling, crouching, reaching and balancing is necessary.
• Strong interpersonal and communication skills,
• Great problem solving and data analysis skills,
• Creative, self-driven, and able to work with a team.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Undergraduate or graduate student working towards their degree in one of the following areas: Chemical Engineering, Mechanical Engineering, Material Science, Textile Engineering, Electrical Engineering, Industrial Engineering or a related field

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Service work consists of considerable time on and around machinery including paper machines. You must be comfortable in an industrial environment. Some lifting, stooping, kneeling, crouching, reaching and balancing is necessary.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.