Field Service Expert

Voith Paper; Appleton (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Voith Group in Appleton, WI is seeking a Field Service Expert - Automation to deliver DCS and automation support at pulp and paper customers across North America, mostly on-site at customer locations with remote support where appropriate.

The role focuses on ensuring safe, reliable operation and maximizing equipment performance through installation, checkout, commissioning, startup, troubleshooting, maintenance and emergency support of Voith automation systems.

Qualifications

• Bachelor’s degree in electrical or controls engineering required.
• 5+ years of process control experience in the paper industry preferred.
• Onsite PLC programming experience with Siemens and Rockwell Automation.

Responsibilities

• Provide automation and control system services to customers in the Pulp and Paper industry for existing equipment and new systems.
• Perform commissioning, startup, checkout, troubleshooting and emergency support for Voith automation systems.
• Diagnose, repair and optimise automation systems to improve reliability and production efficiency.
• Develop, modify and maintain control logic using Siemens and Rockwell platforms.
• Deliver technical training to customer maintenance and operations personnel.
• Promote Voith products and services at customer facilities.
• Collaborate with customers to review spare parts needs and improve uptime.

Skills

Electrical engineering

Controls engineering

Onsite PLC programming

Siemens & Rockwell

Travel up to 60%

MS Office

Verbal & written comms

Spanish bilingual

Education

Bachelor’s degree in electrical or controls engineering

Tools

Siemens PLC

Rockwell PLC

HMI programming

Job description

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.

Field Service Expert - Automation

Location: Appleton, WI

Summary

The Field Service Expert - Automation is responsible for providing Distributed Control System (DCS) and automation support services to Voith’s Pulp and Paper customers throughout North America. The role supports both existing installations and newly commissioned Voith equipment, with work performed primarily at customer sites and, when appropriate, through remote support channels.

The primary objective of this position is to ensure that customer automation systems operate safely, reliably and efficiently while maximizing equipment performance and production uptime. The Field Service Expert delivers technical expertise in the installation, checkout, commissioning, startup, troubleshooting, optimisation, maintenance and emergency support of automation systems engineered and supplied by Voith.

Responsibilities

• Provide automation and control system services to customers in the Pulp and Paper industry for both existing equipment and newly installed systems.
• Perform commissioning, startup, checkout, troubleshooting and emergency support for Voith automation systems, including Clean Line, DuoShake, OCC Systems, Paper Machine Sections and Winders.
• Diagnose, repair and optimise automation systems to improve equipment reliability, performance and production efficiency.
• Troubleshoot and resolve control system issues associated with new or modified control loops, HMI/operator interface screens and related automation components supplied by Voith.
• Execute small‑scale automation system upgrades, enhancements and modifications as required.
• Develop, modify and maintain control logic, loops and operator displays using Siemens and Rockwell Automation programming platforms and software.
• Maintain accurate and detailed records of service activities, including project progress, delays, technical issues, scope changes and equipment deliveries.
• Prepare comprehensive service reports documenting work performed, system modifications, faults identified, corrective actions taken and recommendations for future improvements.
• Deliver technical training to customer maintenance and operations personnel on proper equipment operation, troubleshooting, maintenance and repair practices.
• Conduct site audits and process assessments to identify opportunities for operational improvements, system optimisation and increased production efficiency.
• Promote Voith products, spare parts and service offerings while working at customer facilities.
• Collaborate with customers to review critical spare parts requirements and provide recommendations for inventory management to improve equipment uptime and reliability.
• Build and maintain strong customer relationships through professional technical support and responsive service delivery.
• Ensure all work is completed in compliance with applicable safety standards, customer requirements and company procedures.

Qualifications

• Bachelor’s degree in electrical engineering, controls engineering or a related technical discipline, with a minimum of 5 years of process control experience in the paper manufacturing industry.
• Demonstrated experience performing onsite PLC programming, troubleshooting and modifications on both Siemens and Rockwell Automation control platforms.
• Working knowledge of hydraulic, pneumatic and mechanical systems, with the ability to diagnose and resolve equipment‑related issues.
• Strong mechanical aptitude and hands‑on problem‑solving skills in industrial manufacturing environments.
• Ability and willingness to travel up to 60 % to customer locations, including occasional international travel.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers, project teams and stakeholders.
• Strong customer service and relationship management skills, with a commitment to delivering high‑quality technical support.
• Experience within the paper and pulp industry, including paper machine operations and process control systems, preferred.
• Bilingual proficiency in English and Spanish preferred, with the ability to communicate effectively in both languages.

Physical Demands

Employees in this position are regularly required to walk, stand, and use hands to finger, handle or feel. They are frequently required to reach with hands and arms. They are occasionally required to sit, stoop, kneel, crouch or crawl and talk or hear and regularly required to lift 10 pounds and occasionally required to lift up to 25 pounds. Safety glasses, hearing protection and other PPE are required in designated areas.

* This job description is not all‑encompassing, but is intended to be a general description of the responsibilities of this position.

EEO Statement

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or any other classification protected by federal, state or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and strive to create a working environment that is inclusive of thought and talent.