Field Service & Solutions Engineer, Industrial Robotics

RobCo; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Unlimited PTO

Job summary

RobCo is seeking a Service & Support Engineer to establish the company as a leading automation solutions provider in North America. You will serve as the foundational technical expert on the ground, leading end-to-end service operations and deeply engaging with Robflow, Robvision, PLCs, electrics, and safety systems.

You will troubleshoot hardware and software issues on field robotics, read Python code, and interface with various machine protocols while building strong customer relationships

Qualifications

• Vocational training or degree in Mechatronics, Electrical Engineering, Automation, Computer Science, Robotics, or comparable practical experience.
• Several years of experience in field service engineering, technical support, or solutions engineering within robotics or industrial automation.
• Solid technical foundation including basic object-oriented programming, ability to read/work with Python code, and strong knowledge of electrics and safety standards.

Responsibilities

• Lead and execute end-to-end Service & Support operations across the US as the foundational technical expert on the ground.
• Serve in a hands-on Solutions Engineering capacity during your initial 3-month ramp-up to deeply master our proprietary stack, including Robflow, Robvision, PLCs, electrics, and safety systems.
• Troubleshoot, diagnose, and resolve complex hardware and software issues directly on physical robotic machinery to analyze failure patterns and mechanical wear.
• Read, analyze, and debug Python code and interface with common machine communication protocols (e.g., IO, Modbus TCP, Profinet, Profibus, IO-Link).
• Independently prioritize, structure, and drive acute support topics and field escalations in a fast-paced scale-up environment.
• Collaborate seamlessly with European engineering and solutions teams by cleanly documenting system bugs, edge cases, and hardware requirements for efficient task handoffs.
• Build strong, empathetic relationships with US customers, ensuring technical issues are clearly explained and clients feel completely supported and valued.
• Drive continuous product and service improvements by bringing field insights back to the core engineering teams.

Skills

Field service

Solutions engineering

Python

PLC familiarity

Electrical safety

IO protocols

English proficiency

German advantage

Education

Mechatronics

Electrical Engineering

Automation

Computer Science

Robotics

Job description

RobCo is seeking a Service & Support Engineer to establish the company as a leading automation solutions provider in North America. You will serve as the foundational technical expert on the ground, leading end-to-end service operations and deeply engaging with Robflow, Robvision, PLCs, electrics, and safety systems.

You will troubleshoot hardware and software issues on field robotics, read Python code, and interface with various machine protocols while building strong customer relationships