Field Service Software Applications Engineer - North America

Inpeco; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Permanent contract based on skills &经验

Annual Incentive Bonus

Monthly car allowance

Work cell phone reimbursement

Internet reimbursement

Competitive vacation benefits

Medical, dental, and vision benefits

401k Match

Job summary

Inpeco, the world leader in the automation of clinical laboratories, seeks a Field Service Software Applications Engineer to support installation, maintenance, and troubleshooting of automation systems across North America. This role involves software, firmware, and IT support with frequent travel to customer sites.

You will lead onsite installations, provide training, and collaborate with customers and internal teams to ensure high reliability and uptime.

Qualifications

• Bachelor's degree in Engineering, IT, or a related field (or equivalent experience).
• Experience with software applications, automation systems, or medical devices is preferred.
• Strong troubleshooting and problem-solving skills in software, firmware, and IT environments.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite support and lead the installation, configuration, testing, validation, and go-live of the new system.
• Provide training for internal teams, customers, and partners.
• Provide remote and onsite support, including software upgrades, configuration, hotline assistance, issue escalation.
• Customer-facing support: assist laboratory personnel at customer sites, communicating service timelines clearly.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Travel readiness

Automation systems

Software applications

Education

Bachelor's degree in Engineering/IT or related field

Job description

Would you like to work in a technological company dedicated to the development of medical solutions?

Inpeco is the world leader in the automation of clinical laboratories, where we create innovative robotic solutions to manage biological samples. Our systems reduce the possibility of human error, limit the risks of contamination and guarantee complete traceability of the sample.

Our solutions support over 2.700 clinical laboratories worldwide.

The Inpeco Group has its headquarters in Novazzano (Switzerland), a production plant in Val della Torre (Torino), a site dedicated to Innovative Projects in Pula (Sardinia), a small site in Verona and five reference locations for the foreign market in Brussels (Belgium), United States, Germany, France and Spain.

What are you waiting for? Come join the Inpeco team and innovate with us!

Position:

We are seeking a Field Service Software Applications Engineer to support the installation, maintenance, and troubleshooting of automation systems and Inpeco products across North America. This role involves software, firmware, and IT support and requires frequent travel to customer sites.

Key Responsibilities:

• Provide onsite support and lead the installation, configuration, testing, validation, and golive of the new system.
• Provide training for internal teams, customers, and partners.
• Provide remote and onsite support , including software upgrades, configuration, hotline assistance, issue escalation
• Customer-facing support: Professionally assist laboratory personnel at customer sites, ensuring minimal disruption to daily operations while effectively communicating service timelines.
• Participate in an on-call rotation and maintain daily/weekly service reports.
• Meet performance objectives set by the Team Leader and management, contributing to annual MBO targets and incentive programs .
• Ensure compliance with safety policies and procedures set by Inpeco and customers.
• Plan and organize travel independently based on the service schedule , adhering to Inpeco’s travel policy.

Requirements:

• Bachelor’s degree in Engineering, IT, or a related field (or equivalent experience).
• Availability to travel up to 75% of the time in North America and occasionally to other regions.
• Experience with software applications, automation systems, or medical devices is preferred.
• Strong troubleshooting and problem-solving skills in software, firmware, and IT environments .
• Excellent communication and customer service skills.

Other information:

What we offer:

• Competitive salary
• Permanent contract with salary based on skills and experience
• Annual Incentive Bonus
• Monthly car allowance.
• Work Cell phone reimbursement
• Internet reimbursement
• Competitive vacation benefits
• Medical, dental, and vision benefits available from your start date
• 401k Match

Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law.