Field Service - Senior Technician

INDEX Corp.; Noblesville (IN); Remote; USD 84,000 - 121,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to provide top-notch customer support for machinery. This role involves maintaining equipment, mentoring junior staff, and ensuring high standards of service. With the flexibility of remote work and the opportunity for significant travel, this position offers a dynamic work environment where your skills will directly impact client satisfaction. If you are passionate about technology and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Minimum of 5 years experience in a manufacturing environment.
• Experience in service engineering and customer support.

Responsibilities

• Maintain effective customer support for machinery.
• Mentor and coach junior technicians.
• Diagnose and troubleshoot machinery malfunctions.

Skills

Service Engineering

Customer Service

Technical Training

Algebra and Geometry

Education

Associate's Degree in Electronics

Associate's Degree in Hydraulics

Equivalent Technical School Training

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain effective customer support by providing service to all company machinery at a customer’s location under limited supervision at INDEX Corporation.
• Mentor and coach junior technicians in their technical capabilities.
• Stay proficient on all product lines.
• Stay abreast of company’s software tools.
• Provide remote technical support via phone, email and tele service.
• Diagnose and troubleshoot machinery malfunctions at customer site.
• Execute installs, repairs, inspections, sets up and testes on two machine product lines targeted by Regional Service Manager, with minimal guidance of senior and lead service technician.
• Dismantle defective components, equipment or parts and installs, adjusts and tests new or repaired parts to Index standards.
• Maintain high proficiency on multiple product lines with minimal guidance and supervision.
• Clean and lubricate shafts, bearings gears and other parts of machinery.
• Install and create machine archives and repair electrical and electronic components of machinery and equipment such as transformers and wiring.
• Install and repair hydraulic, coolant or pneumatic systems that are associated with the machine.
• Return all remaining parts with the correct paperwork and correct packaging to the Company’s office.
• Submit all service paperwork and expenses weekly, and on time.
• Update IUS team with daily updates.
• Maintain a neatly organized, clean and safe work area.
• Adhere to all customer and INDEX-specified safety requirements.
• Maintain the highest level of professionalism and integrity while working on the customer site or in the office.

**This position is 100% remote. Up to 80% domestic travel to client’s locations and 5% international travel for training or short projects.**

EDUCATION AND/OR EXPERIENCE:

Associate’s degree in Electronics, Hydraulics, or other mechanical-related field, or foreign equivalent. Will accept an equivalent from a two-year college or technical school. Also, 5 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required. In alternative, we will accept 6 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization (without degree). Will accept any suitable combination of education, training, and experience.

Position also requires:

• Experience with service engineering, including installation, maintenance, and repair of machines
• Experience with interpretation of specialty documents, including safety rules, operating and maintenance instructions, and procedure manuals
• Experience with writing routine reports and correspondence
• Experience in customer service; experience with calculating discounts, interests, commissions, proportions, percentages, areas, circumferences, and volume
• Experience applying concepts of algebra and geometry
• Experience training junior technicians in their technical abilities
• Experience in a manufacturing environment where field service skills were essential to the overall operation of the organization

First name

Last name

Email *

What is your desired start date?

Are you currently authorized to work permanently in the United States? (i.e. Are you one of the following: a United States citizen; a Lawful Permanent Resident ("green card" holder); a Conditional Permanent Resident; a Temporary Permanent Resident; a Refugee; or an Asylee?)

• Yes
• No

Will you now or in the future require sponsorship for employment visa status? (e.g. H-1B; H-4; L-1; L-2; TN; etc.)

• Yes
• No

Are you subject to a written employment, non-compete, or non-solicitation agreement?

• Yes
• No

Would you accept this position for a base annual salary range of $84,885 - $120,370?

• Yes
• No

This position requires a minimum of an Associate's degree in Electronics, Hydraulics or other mechanical-related field. Do you meet this requirement?

• Yes
• No

This position requires a minimum of 5 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization. Do you meet this requirement?

• Yes
• No

Applicants who lack the required Associate's degree will be considered if they possess a minimum of 6 years of previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization. Do you meet this requirement?

• Yes
• No

This position is 100% remote. Are you able to travel up to 80% domestic travel to client locations and 5% international travel?

• Yes
• No

Please select which of the following types of experience you possess.

• Experience with service engineering, including installation, maintenance, and repair of machines
• Experience with interpretation of specialty documents, including safety rules, operating and maintenance instructions, and procedure manuals
• Experience with writing routine reports and correspondence
• Experience in customer service
• Experience with calculating discounts, interest, commissions, proportions, percentages, areas, circumferences and volume
• Experience applying concepts of algebra and geometry
• Experience training junior technicians in their technical abilities
• Experience in a manufacturing environment where field service skills were essential to the overall operation of the organization