Field Service Scheduling Coordinator - Temporary

Bio-Rad Laboratories; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Field Service Scheduling Coordinator, where you'll play a vital role in enhancing customer experience and service efficiency. In this dynamic position, you'll coordinate field service calls, ensuring that our clients receive timely and effective support. Your organizational skills will shine as you manage schedules and communicate with both customers and service teams. This role offers the opportunity to contribute to customer satisfaction and operational excellence in a collaborative environment. If you're looking to make a meaningful impact in a leading life sciences firm, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in dispatch or customer service roles.
• Intermediate skills in MS Office and CRM systems.

Responsibilities

• Coordinate and schedule field service calls efficiently.
• Communicate directly with customers to arrange service visits.

Skills

Time Management

Customer Service

Independent Work

Communication Skills

Education

High School Diploma or Equivalent

Tools

MS Office

Salesforce

SAP

Job description

The Field Service Scheduling Coordinator is responsible for coordinating, scheduling, and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers and Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule the best available dates for activities.

How You'll Make An Impact :

• Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls
• Positively impact CSAT (Customer Satisfaction) and other performance metrics
• Increase scheduling efficiency by having visibility to open work orders
• Contribute to increasing customer instrument "uptime"

What You Bring :

• Education: High School Diploma or Equivalent
• Work Experience: Previous dispatcher and CSR experience preferred (3+ years)
• Good to excellent time management skills
• Ability to work independently and take initiative in a fully remote work environment
• Computer Skills: Intermediate MS Office including Teams, Outlook, SAP, and Salesforce preferred

Compensation :

The estimated hourly range for this position is $19.71 to $33.70 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors including geographic location, experience, knowledge, skills, abilities, and other job-related factors. As a temporary associate, your employment will be managed directly through our approved agency provider.

Who We Are :

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement :

Bio-Rad is an Equal Employment Opportunity / Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin, and citizenship status are encouraged to apply.

Agency Non-Solicitation :

Bio-Rad does not accept agency resumes unless authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized. Bio-Rad will not pay fees related to unsolicited resumes.

Fraud Alert :

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